[BCAB] Waitrose website

Léonie Watson tink at tink.co.uk
Mon Apr 18 19:22:20 BST 2011

    The more (loud) words in people's ears the better. Interestingly, it
appears that it's a new website. The automated message I've just received
contains the following message:
"Thank you for your e-mail which we will investigate and reply to you. Due
to the launch of our new website, we are experiencing a high volume of
contacts and there may therefore be a delay in our response."



From: Clive Lever [mailto:clive.lever at btinternet.com] 
Sent: 17 April 2011 21:34
To: tink at tink.co.uk; BCAB Discussion List
Subject: Re: [BCAB] Waitrose website

Hi Léonie,
I belive RNIB send out Waitrose newsletters and things on disc to all who
subscribe to their magazines tec.  So, I'd have hoped that somewhere,
someone in RNIB might have the ear of someone who could kick them to get
their act together

----- Original Message ----- 
From: Léonie Watson <mailto:tink at tink.co.uk>  
To: bcab at lists.bcab.org.uk 
Sent: Sunday, April 17, 2011 9:17 PM
Subject: [BCAB] Waitrose website

There's been a bit of chatter of late about the Tesco website, but
trying to use the Waitrose website puts things entirely into perspective.
It's undoubtedly the worst grocery shopping website I've ever come across.
I've contacted Waitrose directly, but wondered whether anyone else
had tried to use the  website? Partly because I'd like to shop there (if
only for special occasions), and partly because I can't quite believe that
with the hard work that Tesco and Sainsburys are putting into accessibility
and usability, that Waitrose are just so far behind.


Email: tink at tink.co.uk
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