[BCAB] An appeal to Virgin Media customers

Chris Moore moore.c at blueyonder.co.uk
Tue Jun 12 01:30:18 BST 2012


Why are you being asked this by VM?  Are you trying to collect your email via their website or are you using a standalone email client?

I have VM and use it on both Mac and Windows with standalone mail products with no problems and have never been asked for this additional information by VM.

Chris 
On 12 Jun 2012, at 01:19, Paul David, the Wonder of Wembley wrote:

> As most of you know I quite recently obtained a secondhand computer which is intended to replace my previous computer. However, it seems I will not be able to retire the other computer as I will not be able to access my emails from the replacement computer, unless I can overcome the following problem.
> 
> In order for me to access my emails from the replacement computer, Virgin Media require me to fill in my last name, account number and area reference number. Although they provide boxes to fill in my last name and account number, they do not provide a box for the area reference number, which is 2 digits. I have on more than one occasion attempted to place this information in what I think is the right place, only to be told that the required information is either missing or incorrectly entered. So, it seems that unless I can somehow overcome this problem, I will have to continue to operate 2 computers, one for emails and the other for all other purposes, with attendant necessity to constantly plug and unplug the lead from the computer to the modem depending upon which machine I wish to use at any given moment in time. Has anyone out there had this problem and found a sensible way around it?
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