[BCAB] Windows Explorer Stalling and Crashing

Colin Phelan Colin_Phelan at pmlgroup.com
Fri Jun 29 16:22:58 BST 2012


Ps Luke, I don't want to speak to soon but think you were right.
My IT guy just looked blankly at me! And he could see what was going on!
Many thanks 
Colin  


-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Luke,
GORDON (IT Services - Programmes)
Sent: 29 June 2012 15:27
To: BCAB Discussion List
Subject: Re: [BCAB] Windows Explorer Stalling and Crashing

Hi Colin

I'm wondering if you've inadvertently turned on Preview from within your
Explorer session.  Thus whenever you have a Word document selected it's
trying to open a thumbnail version of the file to show you how it looks.
(I believe that's what it looks like!)  You can turn the preview
function off by pressing Alt+P from within an Explorer window.

Hope this is of some help.

Thanks

Gordon Luke
Senior Systems Analyst
IT Services
Capita
PO Box 25, Craigforth, Stirling, FK9 4UE
 
Tel (Ext) : +44 (0) 1732 42 9044
Tel (Int) : 2319044
Email      : Gordon.Luke at capita.co.uk
 
www.capita-its.co.uk
-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Colin
Phelan
Sent: 29 June 2012 14:40
To: BCAB Discussion List
Subject: [BCAB] Windows Explorer Stalling and Crashing

Hi All,

Techi question i am afraid.

My networked laptop is stalling and crashing windows explorer when I am
trying to navigate around files.

It is appearing to try and open word which is saying has failed even if
I am not opening a document.

I have been offered to run widnows diagnostics as laptop has noticed
lots of crashes of word 

It only happens when in Windows Explorer otherwise word is fine.

I think is accurate to say word is crashing in background and Explorer
freezing when navigating explorer.

Should I run diagnostics, whatever that is or any ideas why?

Running Win 7 and office 2007 

Thanks 

Colin 

  

 

 

 

Colin Phelan
Associate Director
PML (Programme Management Limited)

Tel +44 (0)207 256 2216
Fax +44 (0) 207 374 2509
Mob +44 (0) 7775 804861
E Mail colin_phelan at pmlgroup.com <mailto:colin_phelan at pmlgroup.com> 

 


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