[BCAB] RBS and NatWest to roll out talking ATMs

Johny Cassidy johny.cassidy1 at bbc.co.uk
Thu Apr 18 11:58:24 BST 2013


Has this just been announced today Colin?


Johny Cassidy

Planning Producer
BBC Business and Economics


020 361 42555

www.twitter.com/johnycassidy





-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Colin Howard
Sent: 18 April 2013 11:52
To: BCAB Discussion List
Subject: [BCAB] RBS and NatWest to roll out talking ATMs

Greetings,

By courtesy of Michael Barbour on the AVIOS group.

Date: Thu, 18 Apr 2013 09:34:30 +0100

This is from the RNIB'S Intranet.

RBS and NatWest have announced that they will be rolling out Talking ATMs for blind and partially sighted customers from early 2014, as part of an upgrade of their ATM network.

80 per cent of the 4,800 RBS and NatWest branded ATMs and in-branch Cash and Deposit machines will be speech enabled, with delivery completing in mid 2015. This means that blind and partially sighted people are able to plug in their earphones to be verbally guided through their transactions.

We have been working closely with RBS and NatWest on developing the right solution for their blind and partially sighted customers and the move has fulfilled the banks' commitment to our Make Money Talk campaign.

Lesley-Anne Alexander CBE, RNIB's Chief Executive Officer, said: "We are delighted that RBS and Natwest have joined our Make Money Talk campaign and are set to make just over 3,800 of its ATMs speech enabled, benefiting thousands of people with sight loss. We believe banks in the UK should provide ATMs with audio facilities for their blind and partially sighted customers, across their ATM networks, and now call for other banks to follow RBS and Natwest's example."

Ross McEwan, RBS and NatWest Retail Banking CEO said: "As one of the largest ATMs providers in the UK, we want to help our customers bank with us in the simplest and most convenient way possible, and we know from our discussions with the RNIB how important Talking ATMs are in improving accessibility and independence for our blind and partially sighted customers. I'm delighted that this enhancement to our ATMs will provide customers with greater access and choice."
Do you bank with HSBC or Santander?
HSBC and Santander have not signed up to our campaign. If you bank with HSBC or Santander, write to them using our online complaint letter template calling on them to provide voice assisted ATMs.


Modified by:Steve Griffin

Mike Barbour

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