[BCAB] Audible and the new Victor Stream

Brian Hartgen jaws at hartgen.org
Sat Feb 2 07:11:34 GMT 2013


Hi everyone

Following a letter I wrote to Audible at
http://bit.ly/12f3LUY
I have received a statement back from them to confirm that they will be
working with Humanware to support the new Victor Reader Stream. I will
forward this to Humanware and await progress.

Regards:

Brian


-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Wendy Sharpe
Sent: 02 February 2013 01:49
To: 'BCAB Discussion List'
Subject: Re: [BCAB] Audible and the new Victor Stream

Since setting up my new computer and having to download Audible Manager
again, I notice that they don't seem to support BookCourier any longer.  I
can't find it in the device centre.

Wendy 

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of David
Griffith
Sent: 01 February 2013 21:02
To: 'BCAB Discussion List'
Subject: Re: [BCAB] Audible and the new Victor Stream

I have written but I suggest that someone ask In touch to run a feature
which may increase the heat on audible a bit.
Does anybody on this list know anybody on In Touch?

David Griffith

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Iain Lackie
Sent: 01 February 2013 19:42
To: BCAB Discussion List
Subject: Re: [BCAB] Audible and the new Victor Stream

I too have written to Audible in the UK. I believe this to be a
disappointing move on the part of Audible.

Iain

-----Original Message-----
From: Brian Hartgen
Sent: Friday, February 01, 2013 6:51 PM
To: tink at tink.co.uk ; 'BCAB Discussion List'
Subject: Re: [BCAB] Audible and the new Victor Stream

Hi Léonie

Thank you very much for this.
I did write to Audible in the US but will forward my letter to the UK office
as well.

I have produced a podcast giving an overview of the new Stream, and
Humanware did confirm in that technically they are ready to go if Audible
give permission.

Regards and thanks again.

Brian Hartgen

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Léonie
Watson
Sent: 01 February 2013 18:38
To: BCAB Discussion List
Subject: [BCAB] Audible and the new Victor Stream

Thought people on list may be interested in this...



There has been some speculation as to whether the new Victor Reader Stream
will support Audible book formats. In the last couple of days Humanware
representatives in the UK and US have confirmed that Audible is refusing
permission for its file formats to be supported on the new Stream, and that
it is likely to do the same for future versions of competitor devices.



Audible appears not to have informed its customer services teams however.
When I tweeted @AudibleUK I was told that the new Stream would support
Audible with a softpack upgrade, and when I spoke to their customer services
team I was told that no upgrade would be required and that the new Stream
would support Audible files as standard.



I believe this to be a dreadful decision by Audible and/or its parent
company Amazon. Humanware says it will continue trying to persuade Audible
to change its mind, and if you agree that Audible support for new and future
book players for blind people is important, you should let Audible know how
you feel.



You can call the UK branch on 0800 496 2455, email them on
customercare at audible.co.uk, or tweet @AudibleUK (@Audible_com is the US
branch if it’s helpful to know).



Thanks for listening.



Léonie.

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