[BCAB] Security Issues
ibrahim_gucukoglu at sent.com
Mon Feb 11 14:59:16 GMT 2013
Unfortunately it is common these days for companies like HP, Epson and
Cannon to name a few who claim to be able to help you fix your computer
problems for a free. They will often refer you to a specialist technical
support company with whom they have a partnership if the engineer you are
speaking to about your problem diagnosis a problem with your Windows
installation. It is an extremely profitable and mostly legitimate trade,
however a lot of the work these engineers will do can easily be done
yourself using freely available tools and or inexpensive products. You
should only be running one antivirus program and supplementing it with a
malware removal tool, so it doesn't sound like you're over taxing your
system resources, however corrupt Windows files, invalid registry entries
and fragmentary information left by programs you may have uninstalled can
cause problems. A program like Reimage which is around £40 will check your
Windows installation and replace damaged or missing files, in combination
with a utility suite such as Iolo System Mechanic, Tune Up Utilities or
Auslogics Boost Speed should solve all your problems as well as prove much
more sustainable in the long run as you can use these tools more than once.
I will be happy to guide you through installation and diagnosis of your
system should you wish, please email me off list if interested.
All the best, Ibrahim.
From: roger.south at virgin.net
Sent: Monday, February 11, 2013 2:42 PM
To: BCAB Discussion List
Subject: [BCAB] Security Issues
I’ve just come off the phone after speaking to the support at HP because of
a problem with my printer which seems now to be corrected. However the
technician said I have 4 anti-virus programs running which are causing
conflicts on my system. I asked which they were and one is MS Essentials
which I agree as my AV protection. The next one is Spybot S&D which is, to
me, a malware & advare search tool and not AV. The next is Malwarebytes
which is the same as Spybot and I have now taken that off. The 4th one he
just didn’t say what it was. He went on to say I had a lot of damaged
Windows files and he would repair them for me at a cost of £99 for an hour’s
work. Nice little earner if I was mug enough to fall for it. I remember I
had cause to ring the same number for a different problem and I had the
damaged Windows files then as well but it would only have cost me £75 for
the hour’s work then.
My questions to the list are, am I running too much security on my system
and is it likely my files are damaged or is it just an excuse to run up one
business. If they are correct how is the best way of putting it right.
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