[BCAB] Sky broadband advice

S.Manning mist.airyman at gmail.com
Sun Feb 24 17:36:43 GMT 2013


Weve had a similar problem but only in the past few days.

Stuart.

On 24/02/2013 17:15, Chris H wrote:
> Good evening all.
> I am with Sky for my broadband and line rental.
> I am looking for general advice on intermittent crashes when my router
> connects via wifi.
> What happens is all the lights are showing normal, for example green for
> the internet, however my iPhone 4 refuses to connect. The same is true
> for my Windows 8 64 bit laptop. Member and friend Hannah Day can
> duplicate this on her iPhone 3Gs. If we try to select the network by
> going to settings, wifi, it says unable to join the network, with a
> dismiss button. I tried forgetting the network and re-joining it only to
> fail again. The laptop shows not connected and that connections are
> available. We did not attempt to connect manually for we would run into
> the same failure.
> The resolution was to shut the laptop down, switch off the router at the
> wall, leave for about 5 minutes, then switch it back on before switching
> the laptop back on. All is well after that.
> Like I say this is an intermittent problem.
> If I was to leave the router on 24 7, there are absolutely no problems.
> But understandably I do not want to do this for both health and safety
> as well as economic reasons.
> If it happens again, should I contact Sky for further investigation?
> Any responses would be greatly appreciated.
> Chris H.




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