[BCAB] Sky broadband advice

Chris H christopherh40 at gmail.com
Wed Feb 27 17:25:04 GMT 2013

Thanks so happy this is not just a Sky issue but an issue with routers 
in general this is reassuring I will just leave my router on 24 7 chat 
soon Chris.

Christopher Hallsworth

On 27/02/2013 17:19, Lewis Crack wrote:
> Hi Chris.
> I use VirginMedia, and never turn my router off. However, I have had a
> couple of issues like these, and do the same thing as you're doing. If
> it starts to happen to often, I would contact Sky to see if they can
> give you any extra help on this.
> I have a feeling it's to do with the router reloading the settings or
> the way it initialises the connection. When it crashes, devices are
> unable to connect to it. I don't fully understand why it happens, but
> my reckoning is that there is a weakness in the signal which causes
> connection problems, hence why the reboot often works as it sends a
> bit whack down the line, boosting the signal.
> Hope this helps.
> Cheers.
> Lewis.
> On 27/02/2013, Chris H <christopherh40 at gmail.com> wrote:
>> Ok but how was it resolved please? Thanks!
>> Christopher Hallsworth
>> On 24/02/2013 17:36, S.Manning wrote:
>>> Weve had a similar problem but only in the past few days.
>>> Stuart.
>>> On 24/02/2013 17:15, Chris H wrote:
>>>> Good evening all.
>>>> I am with Sky for my broadband and line rental.
>>>> I am looking for general advice on intermittent crashes when my router
>>>> connects via wifi.
>>>> What happens is all the lights are showing normal, for example green for
>>>> the internet, however my iPhone 4 refuses to connect. The same is true
>>>> for my Windows 8 64 bit laptop. Member and friend Hannah Day can
>>>> duplicate this on her iPhone 3Gs. If we try to select the network by
>>>> going to settings, wifi, it says unable to join the network, with a
>>>> dismiss button. I tried forgetting the network and re-joining it only to
>>>> fail again. The laptop shows not connected and that connections are
>>>> available. We did not attempt to connect manually for we would run into
>>>> the same failure.
>>>> The resolution was to shut the laptop down, switch off the router at the
>>>> wall, leave for about 5 minutes, then switch it back on before switching
>>>> the laptop back on. All is well after that.
>>>> Like I say this is an intermittent problem.
>>>> If I was to leave the router on 24 7, there are absolutely no problems.
>>>> But understandably I do not want to do this for both health and safety
>>>> as well as economic reasons.
>>>> If it happens again, should I contact Sky for further investigation?
>>>> Any responses would be greatly appreciated.
>>>> Chris H.
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