[BCAB] Unable to Read with Adobie Acrobat XI

Gladyth Gupta gladyth.gupta at googlemail.com
Thu Feb 28 10:56:56 GMT 2013

Thanks Chris. I have been on to Dolphin as I have the latest version of Supernova. They could not solve the issue. I did indeed make note of Steve's e-mail back in January and this message also came up when I first ran Adobie but even though I went to Edit, Preferences and General I cannot find the box to uncheck it.
-----Original message-----
From: Chris Cook
Sent:  28/02/2013, 10:04  am
To: BCAB Discussion List
Subject: Re: [BCAB] Unable to Read with Adobie Acrobat XI

Hi Neela!

I had this issue when I upgraded from Adobe 9 to XI. As I'm still using
JAWS9, I presumed that it was to do with this and so in the end, I had to go
back to Adobe 9 and all works fine again.

However if you're using a fairly up-to-date screen reader, this may not be 
the problem. I've pasted below the helpful reply from Steve Nut sent to this 
list a while ago, when someone else reported a problem with PDFs in Adobe 
XI. There's a setting you need to change, as protected mode is on by default 
and this may be your issue.

Hope this all helps.

Best Wishes

----- Original Message ----- 
From: "Steve Nutt" <steve at comproom.co.uk>
To: "'BCAB Discussion List'" <bcab at lists.bcab.org.uk>
Sent: Thursday, January 03, 2013 4:04 PM
Subject: Re: [BCAB] Problems reading PDF through Acrobat Reader version 11

Hi Clive,

This is actually quite simple.

Go to preferences, Control-K then N.

If you are not already on it, arrow down to the General category.

Now tab to Enable Protected Mode at Startup.  That box will be checked, I
can almost guarantee it.  Uncheck it.  Apply the settings and now try to
read a PDF.

All the best


To find out more about BCAB and the benefits that membership can bring, please visit our website:

To manage your subscription to the BCAB mailing list, please visit our website:

To discuss matters relating to the mailing list, please email moderator at bcab.org.uk.

More information about the Bcab mailing list