[BCAB] Adobe acrobat crashing

Roger Woolgrove rawoolgrove at gmail.com
Fri May 17 13:13:18 BST 2013


Uninstalling and reinstalling makes no difference, so I guess to save time.
Presently running MWB and awaiting results.

Roger


----- Original Message ----- 
From: "Gladyth Gupta" <gladyth.gupta at googlemail.com>
To: "BCAB Discussion List" <bcab at lists.bcab.org.uk>
Sent: Friday, May 17, 2013 1:01 PM
Subject: Re: [BCAB] Adobe acrobat crashing


> Why not uninstall and reinstall.
> -----Original Message-----
> From: "Roger Woolgrove"
> Sent:  17/05/2013, 12:44  PM
> To: "BCAB Discussion List"
> Subject: Re: [BCAB] Adobe acrobat crashing
>
>
> Hi Muzz,
>
> Nope, haven't got any of the items running that you suggested.
> No idea how to check my level of security and haven't changed anything in 
> my
> security settings since installation.  There has been no recent
> installations of software or updates and none are due.
> No idea how to tell whether or not a process is doing anything because 
> clear
> labelling seems to have gone out of the window.
> Was working and now isn't.
> Tried shutting down AA and updating but no idea how to do this without the
> software being open.  When the software is open, then everything hangs.
> Tried to download latest version of AA and this is what I already have
> installed.
> Tried a repair via Add/Remove programs.
> Have completely uninstalled the software, rebooted and re-installed -
> problem persists.
> Cannot contact Adobe.
> Any idea on software that works?
>
> Cheers much
>
> Roger
>
>
> ----- Original Message ----- 
> From: "M Lakhani" <muzz.lakhani at googlemail.com>
> To: "BCAB Discussion List" <bcab at lists.bcab.org.uk>
> Sent: Friday, May 17, 2013 4:08 AM
> Subject: Re: [BCAB] Adobe acrobat crashing
>
>
>>I wonder if the issue is either a higher security setting, a firewall or
>>even malware!
>> What browser is it that you're using? Have you got something like Citrix
>> or zone alarm which are installed on your PC ?
>> The first thing would be to check the browser security ! Also, perhaps
>> kill off AA & then try the update from adobe! Sometimes other processes
>> may be simultaneously running - see if one of those is causing an issue.
>> You may also like to occasionally run a free program called malware bytes
>> anti malware (MBAM) on your PC for good house keeping of your security !
>> I think you've already mentioned the worst case scenario so lets not talk
>> about it :)
>> Good luck with the module!
>> Muzz
>>
>> Sent from my iPhone
>>
>> On 17 May 2013, at 01:07, "Roger Woolgrove" <rawoolgrove at gmail.com> 
>> wrote:
>>
>>> Hi all,
>>>
>>> I have been working on a new module in my studies and Adobe seems to 
>>> have
>>> hit a problem.
>>> Win XP Pro 32 bit, Jaws 13 Pro, Eset Security Suite, Adobe Acrobat XI
>>>
>>> Up until this afternoon I have been able to read the pdfs with not so
>>> much trouble.  When I went to open another the computer began to hang. 
>>> I
>>> waited several minutes and still nothing doing.  I exitted using Alt+F4
>>> and then Jaws came back to life with the Error reporting bit.  I clicked
>>> the link to find how to avoid the problem.  I was informed that a newer
>>> version of AA was available and clicked the link to download it.  Upon
>>> doing so the installation went ahead and I was told that the software is
>>> already present.  No finish button or anything similar.  After rebooting
>>> and trying again still the same trouble.  I have tried several pdfs and
>>> still no joy.  I tried opening just Adobe and no joy there either.  When
>>> trying on my other PC with the same set up I did not have the problems.
>>> So I am running a virus scan, have cleaned up the start up in msconfig
>>> and am awaiting results.
>>> Any suggestions as to how to remove the blockage?
>>> I am thinking to remove AA and reinstall again after a reboot but
>>> wondered if there was another, less drastic way around the issue as I
>>> cannot recall all of the delicate settings for AA.
>>>
>>> Many thanks
>>>
>>> Roger
>>>
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>>
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>
>
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>
>
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> To find out more about BCAB and the benefits that membership can bring, 
> please visit our website:
> http://www.bcab.org.uk/
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> website:
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