[BCAB] Talking newspapers changes

Ian Macrae ian.macrae at disabilitynow.org.uk
Wed Apr 2 16:26:55 BST 2014


A note to the AccessUK list has just arrived from RNIB saying that they want to make bringing back the email distribution a priority.


Ian Macrae
Editor
Disability Now
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On 2 Apr 2014, at 16:21, Ian Macrae wrote:

clive, first of all I agree with your initial point about top quoting and thought that people were generally dissuaded from doing this on the list. Unlike you I didn't spend the time you'll never get back searching which may well be my loss…or not.

In answer to your other question, all the indications are that it's goodnight Vienna as far as the email service is now concerned.  For me this is rather like being back at John bert's BBC where massive changes affecting us all were made and then we were told about them.  As far as I'm concerned, it's no way either to treat customers or run a service and I will not be renewing my talking newspaper subscription.  I hope others will join me in voting with their feet.


Ian Macrae
Editor
Disability Now
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On 2 Apr 2014, at 16:12, <Clive.Lever at kent.gov.uk<mailto:Clive.Lever at kent.gov.uk><mailto:Clive.Lever at kent.gov.uk>> wrote:

Hello Tom,

I hate to say this, but looking through all the top quotes on your email, I could read everything but your own comments, which is five minutes of my life I'll never see again.


I wasn't clear as to whether the RNIB were saying that was the end of the email service, or that it could not be offered from day one. In other words, are we right to mourn the passing of the email service, or to expect it to return shortly?

Best,
Clive


Clive Lever
Diversity and Equality Officer
Kent County Council

Office: 01622 221163
Email: clive.lever at kent.gov.uk<mailto:clive.lever at kent.gov.uk><mailto:clive.lever at kent.gov.uk>


Kent County Council
Room G37
Sessions House
Maidstone, Kent.
ME14 1XQ




-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Tom Reid
Sent: 02 April 2014 16:02
To: BCAB Discussion List
Subject: Re: [BCAB] Talking news papers changes

On 02/04/2014, Derek Hornby <derek.hornby_uk at btopenworld.com<mailto:derek.hornby_uk at btopenworld.com><mailto:derek.hornby_uk at btopenworld.com>> wrote:
The system  was tested by 30  volunteers  so RNIB says.
Is there anyone on list  that did the testing.
Derek




-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Tom
Reid
Sent: Wednesday, April 02, 2014 3:44 PM
To: BCAB Discussion List
Subject: Re: [BCAB] Talking news papers changes

On 02/04/2014, Derek Hornby <derek.hornby_uk at btopenworld.com<mailto:derek.hornby_uk at btopenworld.com><mailto:derek.hornby_uk at btopenworld.com>> wrote:
Well  I have just  been told how to  login to the site.
The link  was ok,  but when I did the password  noting happened.


So from  a service that worked well,  I am left with no papers By
email.

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Iain
Lackie
Sent: Wednesday, April 02, 2014 1:49 PM
To: BCAB Discussion List
Subject: Re: [BCAB] Talking news papers changes

I have just discovered that on the shop part of the website I have
had to create a new account.

Iain

-----Original Message-----
From: Tiddy Ogg
Sent: Wednesday, April 02, 2014 1:40 PM
To: BCAB Discussion List
Subject: Re: [BCAB] Talking news papers changes

Well, they should certainly have made the change clearer to those
getting papers by e-mail.
It's the usual corporate spiel about improving the service by
stopping at least a part of it.
I went to the web site and it asked me to log on, but without user
name or password that was impossible.
I guessed at my user name, and hoped they would offer a password
reminder option, but they didn't.



On 02/04/2014 11:54, Ian Macrae wrote:
What's more they appear to have done so without telling or
consulting anyone.


Ian Macrae
Editor
Disability Now
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88>
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On 2 Apr 2014, at 11:50, Derek Hornby wrote:

It seems they have now  ended the email  service.
I feel   that many  customers find the email service
Quicker,  and maybe easier to use.


-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of
Tiddy Ogg
Sent: Wednesday, April 02, 2014 11:37 AM
To: BCAB Discussion List
Subject: Re: [BCAB] Talking news papers changes

Thanks Derek - wondered why I didn't get my papers today.



On 02/04/2014 11:31, Derek Hornby wrote:
First posted  on access-uk
Thought  some on this list will  find this of interest.
-----------------------------------------

Yesterday's launch of the new way to access electronic newspapers
and magazines from RNIB is just the first step on a journey to
increase the access for people to a range of reading material in the future.

The service from NTNM has become unsustainable due to its reliance
on software packages that are no longer supportable. We needed to
create a new way of offering newspapers and magazines which will be
both sustainable and can be built on and adapted in the future.

Due to the size of this undertaking, and the time constraints we
have had to work in, we could not offer everything we, or our
customers, might have liked to have had available on day one. One of
these options was receiving content directly via email. Even though
this offering was not available, we felt that customers would still
be able to find titles through the website and by doing so, may come
across other titles that they may not have previously been aware of.
The future offering will be shaped by the feedback we receive and we
would encourage you to send all feedback to
rnibsolutions at rnib.org.uk<mailto:rnibsolutions at rnib.org.uk><mailto:rnibsolutions at rnib.org.uk><mailto:rnibsolutions at rnib.org.uk> - this
is the

only guarantee that your feedback
will be received.

For anyone experiencing any technical difficulties accessing the new
website, please contact our Technology Information Service by
calling
+44(0)20 7391 2037 or emailing
+ict at rnib.org.uk<mailto:ict at rnib.org.uk>

In addition, Nature and New Scientist are still available. Any
editions produced after 1 April will be available via the new website.
If you are looking for issues dated prior to 1 April, they can be
obtained through the NTNM website, as described in the communication
issued to all subscribers.

As with any change, we recognise that it may take a little time to
get used to things, and we will endeavour to support you as much as
possible through this transition to a new way of accessing your
newspapers and magazines.

Regards
Clive Gardiner




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Agree Derek. Tried logging in and all I got was a header saying
titles, but, clicking and banging as I might, nothing. The old saying
if it's not broken, don't fix it comes to mind. tom

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Hi Derek, asked the same yesterday. Presumably, the folks had to agree to non-disclosure, but, the system has obviously not been thoroughly tested. As a tnauk user I was told there would be no more e-mail papers and that speakOn would not work. Well!

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