[BCAB] Frequently Asked Questions (was Sandra is thinking of...)

Léonie Watson tink at tink.co.uk
Wed Feb 19 14:27:00 GMT 2014


Throwing in a couple of thoughts...

People don't tend to read FAQs, in the same way they don't tend to read
manuals or help documentation. It's often much easier to ask someone who
already has the knowledge.

FAQs need writing and maintaining, and become out dated fairly quickly.
Collective knowledge on the list tends to stay up to date and relevant.

People usually ignore email footers, probably more so amongst screen reader
users.

People sometimes get irritated when a question's asked for the umpteenth
time, but it's extremely rare. When there is a grumpy response, there are
always many more helpful replies from the friendly BCAB community at large.

Léonie.






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