[BCAB] POOR CUSTOMER SUPPORT IN THE VI TECH SECTORT

Sandra Gayer sandragayer7 at gmail.com
Wed Feb 26 12:27:23 GMT 2014


Hello  Ibrahim,
I was on a books only subscription as I already have Daisy software.
The advice I was given was all I had to go on at the time.

Very best wishes,
Sandra.

On 2/26/14, Ibrahim Gucukoglu <ibrahim_gucukoglu at sent.com> wrote:
> Hi Sandra.
>
> To my knowledge, the RNIB never offered the Talking Book service on anything
>
> other than a yearly basis; the quarterly payment plan is just to help spread
>
> the cost.  RNIB does have a set of terms and conditions for for the service;
>
> when you received your player you should have received a copy of these on
> the getting the most from your Talking Book Service CD.  There it gives the
>
> yearly prices for both library only and library plus player memberships so
> you can draw the obvious from that.
>
> All the best, Ibrahim.
>
> -----Original Message-----
> From: Sandra Gayer
> Sent: Wednesday, February 26, 2014 12:08 PM
> To: BCAB Discussion List
> Subject: Re: [BCAB] POOR CUSTOMER SUPPORT IN THE VI TECH SECTORT
>
> Hello,
> If we're talking about the RNIB, I think everyone should know that the
> Talking Books Service has some interesting small print, as it were.
>
> Last year I opened an account but didn't want a year's worth and was
> told I could pay for a quarterly subscription which I did. However, I
> was also told that I didn't need to specify start and end dates and
> when the payment period ran out, (three months), the account would no
> longer function. This was incorrect and I have paid for time I did not
> use. In short, I have paid for six months when I used three. I was
> told on Monday that this advice was incorrect and that a subscription
> lasts for a year while the quarterly fees are a payment plan, rather
> than a method of account usage. There are some books I would really
> like to read which is why I am going to pay for three months before
> dropping the Talking Books Service for good!
>
> I'm only saying this on the Internet because I don't want anyone else
> to fall into the same trap!
>
> Very best wishes,
> Sandra.
>
> On 2/26/14, Ian Macrae <ian.macrae at disabilitynow.org.uk> wrote:
>> Once again I find myself banging my head against a brick wall with
>> respect
>> to after-sales/customer support service from a UK distributor of blind
>> technology.  At present I'll refrain from naming names or products.
>> suffice
>> it to say that a piece of equipment purchased by the government at no
>> small
>> cost which is supposed to enable me to better do my job is failing in one
>> major respect.  What's more, the support I'm receiving from the supplier
>> falls well short of what I'd expect as a customer.  It leave me wondering
>> whether there is any pressure that can be brought to bear by the blind/PS
>> community on these organisations.  This is the second piece of equipment
>> in
>> three months which has fallen short, the first being the Seika Mini sold
>> by
>> RNIB about which I've written previously.  Would BCAB be in a position to
>> be a point of reference or support for people in these circumstances?  It
>> seems to me that the body of other people's experience and the weight of
>> a
>> group  such as this might be better at bringing pressure to bear when the
>> individual is frustrated.  It seems ironic that when we as a consumer
>> group
>> are now getting better customer service and provision from around the
>> mainstream market, the specialist providers are still so woefully bad at
>> providing the same.
>> --
>> To find out more about BCAB and the benefits that membership can bring,
>> please visit our website:
>> http://www.bcab.org.uk/
>>
>> To manage your subscription to the BCAB mailing list, please visit our
>> website:
>> http://www.bcab.org.uk/bcab-discussion-list/
>>
>> To discuss matters relating to the mailing list, please email
>> moderator at bcab.org.uk.
>>
>
>
> --
> Soprano Singer
> www.sandragayer.com
>
> Broadcast Presenter
>
> www.insightradio.co.uk/music-box.html
>
> Voiceover Artist
>
> www.archangelvoices.co.uk/content/sandra-gayer
>
> --
> To find out more about BCAB and the benefits that membership can bring,
> please visit our website:
> http://www.bcab.org.uk/
>
> To manage your subscription to the BCAB mailing list, please visit our
> website:
> http://www.bcab.org.uk/bcab-discussion-list/
>
> To discuss matters relating to the mailing list, please email
> moderator at bcab.org.uk.
>
>


-- 
Soprano Singer
 www.sandragayer.com

Broadcast Presenter

www.insightradio.co.uk/music-box.html

Voiceover Artist

www.archangelvoices.co.uk/content/sandra-gayer




More information about the Bcab mailing list