[BCAB] POOR CUSTOMER SUPPORT IN THE VI TECH SECTORT

Roger Woolgrove rawoolgrove at gmail.com
Wed Feb 26 16:29:33 GMT 2014


Sandra,

Is it not possible for your local social security office to pay for your 
book subscriptions?  I do not actually wish to know but you may be entitled 
to receive talking book service subscriptions.

Roger


----- Original Message ----- 
From: "Sandra Gayer" <sandragayer7 at gmail.com>
To: "Ibrahim Gucukoglu" <ibrahim_gucukoglu at sent.com>
Cc: "BCAB Discussion List" <bcab at lists.bcab.org.uk>
Sent: Wednesday, February 26, 2014 12:27 PM
Subject: Re: [BCAB] POOR CUSTOMER SUPPORT IN THE VI TECH SECTORT


> Hello  Ibrahim,
> I was on a books only subscription as I already have Daisy software.
> The advice I was given was all I had to go on at the time.
>
> Very best wishes,
> Sandra.
>
> On 2/26/14, Ibrahim Gucukoglu <ibrahim_gucukoglu at sent.com> wrote:
>> Hi Sandra.
>>
>> To my knowledge, the RNIB never offered the Talking Book service on 
>> anything
>>
>> other than a yearly basis; the quarterly payment plan is just to help 
>> spread
>>
>> the cost.  RNIB does have a set of terms and conditions for for the 
>> service;
>>
>> when you received your player you should have received a copy of these on
>> the getting the most from your Talking Book Service CD.  There it gives 
>> the
>>
>> yearly prices for both library only and library plus player memberships 
>> so
>> you can draw the obvious from that.
>>
>> All the best, Ibrahim.
>>
>> -----Original Message-----
>> From: Sandra Gayer
>> Sent: Wednesday, February 26, 2014 12:08 PM
>> To: BCAB Discussion List
>> Subject: Re: [BCAB] POOR CUSTOMER SUPPORT IN THE VI TECH SECTORT
>>
>> Hello,
>> If we're talking about the RNIB, I think everyone should know that the
>> Talking Books Service has some interesting small print, as it were.
>>
>> Last year I opened an account but didn't want a year's worth and was
>> told I could pay for a quarterly subscription which I did. However, I
>> was also told that I didn't need to specify start and end dates and
>> when the payment period ran out, (three months), the account would no
>> longer function. This was incorrect and I have paid for time I did not
>> use. In short, I have paid for six months when I used three. I was
>> told on Monday that this advice was incorrect and that a subscription
>> lasts for a year while the quarterly fees are a payment plan, rather
>> than a method of account usage. There are some books I would really
>> like to read which is why I am going to pay for three months before
>> dropping the Talking Books Service for good!
>>
>> I'm only saying this on the Internet because I don't want anyone else
>> to fall into the same trap!
>>
>> Very best wishes,
>> Sandra.
>>
>> On 2/26/14, Ian Macrae <ian.macrae at disabilitynow.org.uk> wrote:
>>> Once again I find myself banging my head against a brick wall with
>>> respect
>>> to after-sales/customer support service from a UK distributor of blind
>>> technology.  At present I'll refrain from naming names or products.
>>> suffice
>>> it to say that a piece of equipment purchased by the government at no
>>> small
>>> cost which is supposed to enable me to better do my job is failing in 
>>> one
>>> major respect.  What's more, the support I'm receiving from the supplier
>>> falls well short of what I'd expect as a customer.  It leave me 
>>> wondering
>>> whether there is any pressure that can be brought to bear by the 
>>> blind/PS
>>> community on these organisations.  This is the second piece of equipment
>>> in
>>> three months which has fallen short, the first being the Seika Mini sold
>>> by
>>> RNIB about which I've written previously.  Would BCAB be in a position 
>>> to
>>> be a point of reference or support for people in these circumstances? 
>>> It
>>> seems to me that the body of other people's experience and the weight of
>>> a
>>> group  such as this might be better at bringing pressure to bear when 
>>> the
>>> individual is frustrated.  It seems ironic that when we as a consumer
>>> group
>>> are now getting better customer service and provision from around the
>>> mainstream market, the specialist providers are still so woefully bad at
>>> providing the same.
>>> --
>>> To find out more about BCAB and the benefits that membership can bring,
>>> please visit our website:
>>> http://www.bcab.org.uk/
>>>
>>> To manage your subscription to the BCAB mailing list, please visit our
>>> website:
>>> http://www.bcab.org.uk/bcab-discussion-list/
>>>
>>> To discuss matters relating to the mailing list, please email
>>> moderator at bcab.org.uk.
>>>
>>
>>
>> --
>> Soprano Singer
>> www.sandragayer.com
>>
>> Broadcast Presenter
>>
>> www.insightradio.co.uk/music-box.html
>>
>> Voiceover Artist
>>
>> www.archangelvoices.co.uk/content/sandra-gayer
>>
>> --
>> To find out more about BCAB and the benefits that membership can bring,
>> please visit our website:
>> http://www.bcab.org.uk/
>>
>> To manage your subscription to the BCAB mailing list, please visit our
>> website:
>> http://www.bcab.org.uk/bcab-discussion-list/
>>
>> To discuss matters relating to the mailing list, please email
>> moderator at bcab.org.uk.
>>
>>
>
>
> -- 
> Soprano Singer
> www.sandragayer.com
>
> Broadcast Presenter
>
> www.insightradio.co.uk/music-box.html
>
> Voiceover Artist
>
> www.archangelvoices.co.uk/content/sandra-gayer
>
> -- 
> To find out more about BCAB and the benefits that membership can bring, 
> please visit our website:
> http://www.bcab.org.uk/
>
> To manage your subscription to the BCAB mailing list, please visit our 
> website:
> http://www.bcab.org.uk/bcab-discussion-list/
>
> To discuss matters relating to the mailing list, please email 
> moderator at bcab.org.uk. 





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