[BCAB] POOR CUSTOMER SUPPORT IN THE VI TECH SECTORT
rawoolgrove at gmail.com
Wed Feb 26 16:29:33 GMT 2014
Is it not possible for your local social security office to pay for your
book subscriptions? I do not actually wish to know but you may be entitled
to receive talking book service subscriptions.
----- Original Message -----
From: "Sandra Gayer" <sandragayer7 at gmail.com>
To: "Ibrahim Gucukoglu" <ibrahim_gucukoglu at sent.com>
Cc: "BCAB Discussion List" <bcab at lists.bcab.org.uk>
Sent: Wednesday, February 26, 2014 12:27 PM
Subject: Re: [BCAB] POOR CUSTOMER SUPPORT IN THE VI TECH SECTORT
> Hello Ibrahim,
> I was on a books only subscription as I already have Daisy software.
> The advice I was given was all I had to go on at the time.
> Very best wishes,
> On 2/26/14, Ibrahim Gucukoglu <ibrahim_gucukoglu at sent.com> wrote:
>> Hi Sandra.
>> To my knowledge, the RNIB never offered the Talking Book service on
>> other than a yearly basis; the quarterly payment plan is just to help
>> the cost. RNIB does have a set of terms and conditions for for the
>> when you received your player you should have received a copy of these on
>> the getting the most from your Talking Book Service CD. There it gives
>> yearly prices for both library only and library plus player memberships
>> you can draw the obvious from that.
>> All the best, Ibrahim.
>> -----Original Message-----
>> From: Sandra Gayer
>> Sent: Wednesday, February 26, 2014 12:08 PM
>> To: BCAB Discussion List
>> Subject: Re: [BCAB] POOR CUSTOMER SUPPORT IN THE VI TECH SECTORT
>> If we're talking about the RNIB, I think everyone should know that the
>> Talking Books Service has some interesting small print, as it were.
>> Last year I opened an account but didn't want a year's worth and was
>> told I could pay for a quarterly subscription which I did. However, I
>> was also told that I didn't need to specify start and end dates and
>> when the payment period ran out, (three months), the account would no
>> longer function. This was incorrect and I have paid for time I did not
>> use. In short, I have paid for six months when I used three. I was
>> told on Monday that this advice was incorrect and that a subscription
>> lasts for a year while the quarterly fees are a payment plan, rather
>> than a method of account usage. There are some books I would really
>> like to read which is why I am going to pay for three months before
>> dropping the Talking Books Service for good!
>> I'm only saying this on the Internet because I don't want anyone else
>> to fall into the same trap!
>> Very best wishes,
>> On 2/26/14, Ian Macrae <ian.macrae at disabilitynow.org.uk> wrote:
>>> Once again I find myself banging my head against a brick wall with
>>> to after-sales/customer support service from a UK distributor of blind
>>> technology. At present I'll refrain from naming names or products.
>>> it to say that a piece of equipment purchased by the government at no
>>> cost which is supposed to enable me to better do my job is failing in
>>> major respect. What's more, the support I'm receiving from the supplier
>>> falls well short of what I'd expect as a customer. It leave me
>>> whether there is any pressure that can be brought to bear by the
>>> community on these organisations. This is the second piece of equipment
>>> three months which has fallen short, the first being the Seika Mini sold
>>> RNIB about which I've written previously. Would BCAB be in a position
>>> be a point of reference or support for people in these circumstances?
>>> seems to me that the body of other people's experience and the weight of
>>> group such as this might be better at bringing pressure to bear when
>>> individual is frustrated. It seems ironic that when we as a consumer
>>> are now getting better customer service and provision from around the
>>> mainstream market, the specialist providers are still so woefully bad at
>>> providing the same.
>>> To find out more about BCAB and the benefits that membership can bring,
>>> please visit our website:
>>> To manage your subscription to the BCAB mailing list, please visit our
>>> To discuss matters relating to the mailing list, please email
>>> moderator at bcab.org.uk.
>> Soprano Singer
>> Broadcast Presenter
>> Voiceover Artist
>> To find out more about BCAB and the benefits that membership can bring,
>> please visit our website:
>> To manage your subscription to the BCAB mailing list, please visit our
>> To discuss matters relating to the mailing list, please email
>> moderator at bcab.org.uk.
> Soprano Singer
> Broadcast Presenter
> Voiceover Artist
> To find out more about BCAB and the benefits that membership can bring,
> please visit our website:
> To manage your subscription to the BCAB mailing list, please visit our
> To discuss matters relating to the mailing list, please email
> moderator at bcab.org.uk.
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