[BCAB] Amazon Access

Clive.Lever at kent.gov.uk Clive.Lever at kent.gov.uk
Tue May 27 15:44:13 BST 2014


Hi Alan,

Spinks with a final S, and Sally Cain as you spelt it. I'll forward your message high importance and we'll see what happens.

In particular, an answer to the question about whether Fix The Web is still alive and, almost literally kicking would be helpful.

Regards,
Clive


Best,
Clive
 Not sure about Sally

Clive Lever
Diversity and Equality Officer
Kent County Council
 
Office: 01622 221163
Email: clive.lever at kent.gov.uk 
 
 
Kent County Council
Room G37
Sessions House
Maidstone, Kent.
ME14 1XQ
 
 
 

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Alan Philpott
Sent: 27 May 2014 15:32
To: BCAB Discussion List
Subject: Re: [BCAB] Amazon Access

This is terrible.  Perhaps Robin Spink or Sally Cain at RNIB should be informed of this.  Hope I have the spelling of their names right .

With kind regards,
Alan
home tel: 01733 551852.

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk]On Behalf Of David Griffith
Sent: 27 May 2014 15:24
To: 'BCAB Discussion List'
Subject: [BCAB] Amazon Access


The recent problems on leaving feedback on Amazon seems to reflect the increasing impression I have that Amazon seems to be going down the tubes from an access standpoint.

To add to the problem reported earlier with leaving feedback I tried to purchase a Nexus  7 this morning but after adding to basket could not get past the screen which wanted me to accept a trial of Amazon  Prime. Neither Jaws or NVDA could see any elements that could be usefully activated . Jaws was announcing clickable everywhere but failing to find anything with the Jaws cursor.
Past techniques like just pressing enter or space on text  which might have progressed the page also did not yield results.

In the end I gave up and bought one on EBay which was £10 cheaper anyway.

Given the consistent  poor and flaky approach to Access Amazon has, for,.
Example inaccessible cloud player app, inability to import music into their cloud with a screenreader etc., and the dominance they are achieving in various Marketplaces I do think it is a priority for the Web Access Team at the RNIB to try and engage with them.

I have personally spent hours speaking to well-meaning people at Amazon Tech support  and got precisely nowhere.
They claim everything works with NVDA but they repeat this like a mantra and have clearly not tried it themselves. I am afraid they do not have a clue.
There needs to be a serious project of engagement to try and make them look at things seriously and have at least a basic accessibility testing routine for their web development projects.

David Griffith

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Kevin Russell
Sent: 27 May 2014 14:19
To: BCAB Discussion List
Subject: [BCAB] Leaving feedback on the UK Amazon site

Hi

I could leave feedback for marketplace products on Amazon with no problems.  However, it now no longer works.

When I click on Submit Feedback for any or all items, it no longer works.
I've tried hitting Enter, routing cursors with JAWS and Window-Eyes and tabbing to the Submit Feedback link.  I've tried IE and Firefox.

This has certainly worked for me in the past.

Any suggestions gratefully received.

Many thanks in advance.

Cheers

Kevin

Kevin Russell
CICS Test
IBM UK Ltd
MP 102 Hursley Park
Winchester, Hampshire
United Kingdom.  SO21 2JN
Tel: +44  1962 815531
(internal 245531)
Internet: kevin_russell at uk.ibm.com


Unless stated otherwise above:
IBM United Kingdom Limited - Registered in England and Wales with number 741598.
Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU
--
To find out more about BCAB and the benefits that membership can bring, please visit our website:
http://www.bcab.org.uk/

To manage your subscription to the BCAB mailing list, please visit our
website:
http://www.bcab.org.uk/bcab-discussion-list/

To discuss matters relating to the mailing list, please email moderator at bcab.org.uk.


--
To find out more about BCAB and the benefits that membership can bring, please visit our website:
http://www.bcab.org.uk/

To manage your subscription to the BCAB mailing list, please visit our
website:
http://www.bcab.org.uk/bcab-discussion-list/

To discuss matters relating to the mailing list, please email moderator at bcab.org.uk.


--
To find out more about BCAB and the benefits that membership can bring, please visit our website:
http://www.bcab.org.uk/

To manage your subscription to the BCAB mailing list, please visit our website:
http://www.bcab.org.uk/bcab-discussion-list/

To discuss matters relating to the mailing list, please email moderator at bcab.org.uk.




More information about the Bcab mailing list