[BCAB] FW: Action Connect

Nugent, Paul Paul.Nugent at actionforblindpeople.org.uk
Thu Aug 20 15:33:57 BST 2015


Hi All,

I just wanted to share this with you all, after "Action Connect" had its very creaky start from a screen reader user perspective. It seems that IE 10 is the weak link here. Please see details below. I have now tested the system with  IE 11 and JAWS 15 and it works pretty well. I believe the idea is a very good one, and I am glad that it is now accessible. Please give it a try and let us know what you think.

Thank you.


Kind regards

Paul Nugent

Assistive Technology Coordinator
Action for Blind People
11 Sawyers
Elmsett
Ipswich
Suffolk IP7 6QH

t. 01473 657738
M. 07894598318


From: Bell, Jason
Sent: 20 August 2015 13:40
To: Nugent, Paul
Subject: RE: Action Connect

Hi Paul,
Quick update and to ask a favour please. Again, please feel free to share the update to the techy list.

I have received the report from the independent Digital Accessibility agency we enlisted and as I had suspected (hoped) all along there are no problems with the code that they can identify and the area of the site they were testing conforms to WCAG 2.0.

Using JAWS 16 and IE11 they couldn't replicate any of the issues we had found. They did identify some of the same usability issues we had come across and the majority of these have already been fixed. These were related to JAWS being very literal in what it reads back both within the code and what is on screen, 'Last name open parent required close parent required edit' for example, so the overall experience should be improved for the vast majority of users.

However, none of this has pinpointed or resolved the main issues we faced during testing. The important part of the report is as follows;

'Having looked at some of the code with our dev and noticing a number fields contain ARIA. One field in particular 'Username'. Having read your testers comments relating to being moved out of the field and back to the top of the page I have a suspicion that the ARIA in this field and the combination of a slightly older version of JAWS and IE is the cause of the screen reader being repositioned out of the field.

If indeed IE 10 was used for testing then this will have an effect on how ARIA is interpreted as IE 10 only has partial support for ARIA.'

For those who don't know the WAI explain ARIA as follows;

'WAI-ARIA, the Accessible Rich Internet Applications Suite, defines a way to make Web content and Web applications more accessible to people with disabilities. It especially helps with dynamic content and advanced user interface controls developed with Ajax, HTML, JavaScript, and related technologies.

Currently certain functionality used in Web sites is not available to some users with disabilities, especially people who rely on screen readers and people who cannot use a mouse. WAI-ARIA addresses these accessibility challenges, for example, by defining new ways for functionality to be provided to assistive technology. With WAI-ARIA, developers can make advanced Web applications accessible and usable to people with disabilities.'

Ironically we have implemented this to make the site more accessible and indeed the Content Management System we use implements ARIA in places by default so even if we wanted to remove it we couldn't.

All suspicion now seems to be pointing to IE10 only offering partial support for ARIA. This may be exacerbated with JAWS 15 but we can't say that for certain.

A user, Rebootelated, maybe someone on the tech list? Has kindly been testing and leaving messages on the site using JAWS 15 without any problems so it is becoming increasingly likely that IE10 is the problem.

So, this is where I need a favour. Would you be able to upgrade your version of Internet Explorer to IE11 and try registering with Action Connect again please? Let me know if this is OK and I will delete your Action Connect account so you can start again. Stick with JAWS 15 for now, as you say it is a lot easier for users to upgrade their browser than it is their version of JAWS. If we can say with some certainty there are issues for JAWS users on IE10 then I can get a message out on Action Connect and also recommend to ICT they roll out an upgrade to IE11 across RNIB and Action. I just need a bit more certainty and if you don't encounter the same issues then I can say it with some confidence.

Let me know if this is possible and if so when you might be able to undertake some testing so I can delete your account.
Cheers
Jason Bell
Interim Head of Communications

Communications Team
Action for Blind People

m: 07715 044 491

Visit the Action website: www.actionforblindpeople.org.uk<http://www.actionforblindpeople.org.uk/>

Like us on Facebook: www.facebook.com/actionforblindpeople<http://www.facebook.com/actionforblindpeople>

Follow us on Twitter: www.twitter.com/actionforblind<http://www.twitter.com/actionforblind>

From: Nugent, Paul
Sent: 13 August 2015 16:14
To: Bell, Jason
Subject: RE: Action Connect

Hi Jason,

Would you mind me forwarding this email to the techy list, as other AT coordinators would find this interesting?

I am afraid I cannot give you an example of a good form, except for "One Vision" perhaps, as it tabs pretty well.

I know it won't completely resolve this issue, but perhaps the Action screen reader users should update to the latest version of the software, as there is obviously a discrepancy in the way version 15 and 16 work.

The thing is of course there are going to be many screen reader users out there that might not be able to afford upgrades to the latest version of JAWS, and we will still want them to use the system, wouldn't we?.


Kind regards

Paul Nugent

Assistive Technology Coordinator
Action for Blind People
11 Sawyers
Elmsett
Ipswich
Suffolk IP7 6QH

t. 01473 657738
M. 07894598318


From: Bell, Jason
Sent: 13 August 2015 15:00
To: Nugent, Paul
Cc: Gallagher, Ian; Stockley, Fran
Subject: RE: Action Connect

Hi Paul,
We have done some further testing with the developer and a JAWS user present so we could make changes on the fly but not with a great deal of success. We have resolved some of the issues, including we think, missing checkboxes, but not the major one where it was going back to the start of the form.

Even with the most basic form with everything stripped out apart from the form fields themselves the problem was still occurring. We think it may be related to the dropdowns or fields that have special instructions attached but we still can't pinpoint exactly what it is or how to resolve it.

I have also sent my report following testing with you to a specialist Digital accessibility agency who have blind web developers who are also JAWS users and worryingly with the initial testing they have undertaken they couldn't replicate the issues we were facing. In fact they had no problem completing the form and they can't see any problems with the way the forms are marked up. I will get a final report from them tomorrow but at the moment they are thinking it may be a combination of JAWS 15 and IE10 that is throwing up anomalous issues. Apparently a couple of the issues we came across - repeating page titles for example is a known IE 10 bug. They are on JAWS 16 so are going to try to roll back to the same set up we tested on to see if they can replicate the problems. They will also be testing the basic forms we set up to see if they can identify any issues.

Yes, I will definitely be asking you to test again when we find a possible resolution if that's OK with you? In the meantime if you can think of a really well made web form you have come across that hasn't presented any issues for you then it would be really helpful if you could let us know which one so we can take a look. We tested a couple of larger sites the other day and Twitter for example was throwing up the same issues as we faced so we can't even find a form that actually works at the moment!

Anyway, I will keep you informed of our progress and let you know when we're ready to test again.
Cheers

Jason Bell
Interim Head of Communications

Communications Team
Action for Blind People

m: 07715 044 491

Visit the Action website: www.actionforblindpeople.org.uk<http://www.actionforblindpeople.org.uk/>

Like us on Facebook: www.facebook.com/actionforblindpeople<http://www.facebook.com/actionforblindpeople>

Follow us on Twitter: www.twitter.com/actionforblind<http://www.twitter.com/actionforblind>

From: Nugent, Paul
Sent: 13 August 2015 08:23
To: Bell, Jason
Cc: Gallagher, Ian; Stockley, Fran
Subject: Action Connect

Hi Jason,

I hope you are well.

I am just contacting you to find out what is happening with the "Action Connect" system. Will you be wanting me to do any more testing in the near future?


Kind regards

Paul Nugent

Assistive Technology Coordinator
Action for Blind People
11 Sawyers
Elmsett
Ipswich
Suffolk IP7 6QH

t. 01473 657738
M. 07894598318


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Action for Blind People is an expert national organisation, ensuring blind and partially sighted people get practical support in all aspects of their lives. 

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