[BCAB] Intro and a Question

mark pemberton m.pemberton59 at btinternet.com
Thu Aug 4 10:01:41 BST 2016

Hi and thanks David,

Since my post I have partly fixed the problem by changing the sound card 
settings from surround to stereo.  SpeakOn is now working and I can 
listen to CD's that way.

When I followed your steps and tried to play an MP3 file I got this:

Windows Media player dialogue, the selected file has an extension .snil 
that is not recognized by windows media player but the player may still 
be able to play it because the extension is unknown by the player.  You 
should be sure that the file comes from a trustworthy source.  Do you 
want the player to play this content?  Unfortunately yes doesn't do 

I tried going to the system volume control panel, as suggested, but 
Windows Media player was not there.You said that if this application is 
not passing audio to the OS which will also be a clue. so I'm hoping you 
may have an idea as I'm a bit lost!

Thanks again


On 03/08/2016 23:11, David Griffith wrote:
> Personally I have experienced problems with Windows Media Player and 
> use Winamp but it sounds like it is a wider problem than that anyway.  
> You may have already done this but I think first you need to make sure 
> that an application specific mute has not been applied.
> 1. Load each application that is not playing audio in turn.
> That is for example try to play an mp3 file with Windows Media Player.
> Within the application check that application volume is set at a high 
> level like 100%.
> 2. Assuming that there continue to be no sound output then you need to 
> check system volume:
> 3. Press the start button and type Vol in the search box.
> 4. You should hear something like adjust system volume control panel.
> 5. Press enter to open up the control panel.
> 6  Now  Tab across the sound volume control panel to the application 
> that is not providing
>  expected audio, for example in your first test Windows Media Player,  
> and  try to make sure that it has not, somehow, been muted.  Also make 
> sure that volume is not set to 0%. If it has you you need to press the 
> spacebar on the checkbox to unmute it or use the arrow keys to 
> increase system volume on the slider.
> Repeat these steps for each application, that is not behaving as 
> expected, that is Speak On and whatever you are using to play your 
> audio books to eliminate this as a possible cause of the problem.
> If the application you are testing does not appear in this control 
> panel then this application is not passing audio to the OS which will 
> also be a clue.
> David Griffith
> On 03/08/2016 14:00, mark pemberton wrote:
>> Hi all,  I am Mark from London and have just joined BCAB after 
>> hearing Andrew on the RNIB Tech Talk podcast.
>> Firstly, I'm hoping someone can help me with an audio problem on my 
>> new windows 10 desk top PC.  I am unable to play Talking book CD's or 
>> get any audio from my SpeakOn app.  Also I am not hearing sound 
>> effects from some audio games although JAWS 17 is working fine along 
>> with narrator.
>> The internal Sound Blaster card seems to be working OK     and I have 
>> set up Windows Media player as default for my audio with no effect.
>> If anyone can suggest a fix I'll be very grateful.
>> Secondly, I'm a cricket nut and have been pestering audio game devs 
>> to create a 20 20 style cricket game and I'm pleased to say that Ian 
>> Humphreys  of Spoonbill Games has taken up the challenge!
>> I can't wait and I'll keep you posted.
>> Thanks
>> Mark.

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