[BCAB] INTERESTING ARTICLE

Jim Williams jwuspaceman at gmail.com
Fri Aug 5 16:03:30 BST 2016


Hi Phil,

I'm with you on this,  I've saved a fortune on not using lights in my house 
and when I go to the bathroom I know my aim is good!

Also, will the hotel's using this technology add a presumed amount for 
electricty usage onto our bills?

Cheers

Jim Williams
----- Original Message ----- 
From: "Agent Orange via Bcab" <bcab at lists.bcab.org.uk>
To: "'BCAB Discussion List'" <bcab at lists.bcab.org.uk>
Cc: "Agent Orange" <agentorange at talktalk.net>
Sent: Friday, August 05, 2016 3:55 PM
Subject: Re: [BCAB] INTERESTING ARTICLE


>
> Very interesting article, thank you.
>
> But I can't help wondering why there is such a headlong drive towards 
> over-engineering the answer to a perceived problem which has such a simple 
> and time honoured solution.  Take for instance this paragraph:
>
> "When guests are staying in an unfamiliar setting, it can be easy to trip 
> on
> the way to the bathroom at night or stub a toe on a dresser. Sensors under
> the carpet could trigger lights to come on if someone is up."
>
> Now just think about that for a moment.  If a guest needs some lighting 
> when going to the bathroom at night, he could simply turn on a bedside 
> lamp before getting out of bed.  Or she could leave the bathroom light on 
> with the door closed, thus leaving a tiny glow from under the door to act 
> as a guide.  Or even use the light from the screen of their phone to light 
> the way.
>
> Is it really necessary, or indeed even desirable, to have sensors built 
> into the fabric of a building to monitor our activity inside a hotel room, 
> throughout the day or night?
>
> What if, as a guest, we don't want lights coming on when we move around 
> the room?  Perhaps light hurts our eyes, or perhaps there is someone else 
> still sleeping who would be disturbed by the lights coming on.
>
> What if we do not want the hotel to have the ability to know when we are 
> going to the bathroom?
>
> And from the hotel's viewpoint, what happens when those sensors fail and 
> need repairing - the carpet gets ripped up?
>
> Not to mention, of course, those of us who for many reasons do not have a 
> smartphone.  Technology has many great applications,  but all too often, 
> those developing it are finding a problem for their solution, not a 
> solution to a problem.
>
> Go figure ...
>
>
>
>
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Panagiotis 
> Antonopoulos
> Sent: 05 August 2016 15:40
> To: BCAB Discussion List
> Subject: Re: [BCAB] INTERESTING ARTICLE
>
> Hi Clive/dorene/all,
> For one, I shall be excluded unfortunately. I have found no satisfactory 
> way
> of using a mobile with the combination of lack of vision and 
> incompatibility
> between mobiles and hearing aids, as their sound is not clear enough to 
> me.
> So, I wonder what would happen in cases like mine.
>                Cheers,
>                Panagiotis
>
> -----Áñ÷éêü ìÞíõìá----- 
> From: Clive Lever
> Sent: Friday, August 5, 2016 4:48 PM
> To: 'BCAB Discussion List'
> Subject: Re: [BCAB] INTERESTING ARTICLE
>
> Hi,
>
> So what happens if someone nicks your Iphone? And how about 'Smartphones 
> for
> the blind', instead of the old skool 'Wireless for the blind', (Wireless 
> in
> the old sense of the word)?
>
> If you have a good accessible smartphone using it to get into your room
> might be preferable to poncing about with those cards, which stop working 
> if
> you put them in the same pocket of your mobile?
>
> Like fire, the wheel and computers, this system could be a good servent 
> and
> a bad master. The software itself has to be accessible of course, 
> presenting
> all its information in a form that can be spoken, with none of this 
> nonsense
> of: "You can open your door when the red icon turns green".
>
> Time alone will tell, not only whether it will include or exclude us, but
> whether it will catch on at all.
>
> Best,
> Clive
>
>
>
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Doreen 
> Tyler
> Sent: Friday, August 5, 2016 1:17 PM
> To: BCAB Discussion List
> Subject: [BCAB] INTERESTING ARTICLE
>
> Hi folks:
>
> Came across this and thought it might spark some interesting disscussion.
>
> Guess my one concern is the A word – accessibility!!!
>
>
>
> How technology is changing in hotels; Unlocking doors with phones, robot
> deliveries and more will be the norm in inns of the future
>
>
> Vanessa Lu
>      The Toronto Star Aug. 3, 2016
>
>
> The last thing weary travellers want to do is to wait in line for their
> hotel room key.
>
> That's what hotel chains believe, and thanks to technology, they have
> already begun to offer entry via smartphone.
>
>
> In the hotel room of the future, technology will simplify things. There 
> will
> be one less plastic card to lose and technology will anticipate your needs
> by switching on lights or dispatching a robot to deliver extra towels or
> pillows.
>
>
>
> Keyless entry is available at the Aloft Hotel in Vaughan, where people can
> check in using the Starwood app, get a notification when their room is 
> ready
> and be sent their room number - without talking to anyone.
>
>
>
> "It's very easy to lose your key, but you never lose your phone," said 
> Matt
> Rattray, general manager of the hotel, next to the Vaughan Mills shopping
> mall. "Guests like to bypass the front desk."
>
>
>
> On a recent visit, Rattray found three guests had used the keyless entry
> program by early afternoon, though they must have stayed previously at 
> that
> hotel at least once to bypass the front desk entirely.
>
>
>
> And don't think about using it as a way to sneak around for secret trysts,
> because only one guest can use their smartphone at a time. That smartphone
> can also unlock central spaces such as the pool, fitness centre and guest
> laundry.
>
>
>
> Rattray says the Aloft hotel focuses on technology, ensuring a 100 
> megabits
> per second speed for its Wi-Fi, which is available throughout the hotel -
> along with plenty of outlets where users can charge devices at tables in 
> the
> lobby.
>
>
>
> That reflects a growing desire for the third place - not your home, not 
> your
> office, but another space to work. Call it the Starbucks effect, where
> people want to be with others, even if they don't know them, tapping away 
> in
> the hotel lobby.
>
>
>
> The hotel also offers a Plug and Play feature in individual rooms, where
> guests can hook up their devices, whether it's a tablet or laptop to the 
> TV,
> to play their preferred content.
>
>
>
> Technology is also used behind the scenes - where a sensor on the door can
> tell if someone is in the room. If a guest adjusts room temperature, it 
> will
> stay the same until someone leaves, then the thermostat reverts to a 
> pre-set
> level.
>
>
>
> Paige Francis, vice-president global brand management for Aloft, Element 
> and
> Four Points Sheraton, says hotels are testing how to adapt service with
> technology.
>
>
>
> "The next kind of innovation is how to personalize the experience," 
> Francis
> said, and everything from lighting, wake-up calls and maybe getting your
> coffee started in the morning may be based on the wake-up time.
>
>
>
> "The technology is there. We need to work through how it works in the 
> hotel
> environment," she said. "The future is just around the corner."
>
>
>
> The Starwood chain has the Botlr - a robot that can deliver items to 
> guests.
> But it can't knock, so it's programmed to call a room on arrival so the
> guest can retrieve their item.
>
>
>
> Similarly, the Hilton chain introduced Connie, a Watson-enabled robot
> concierge at its McLean, Va., hotel this spring. Named after Hilton
> Worldwide's founder Conrad, the robot, developed by IBM, can tell guests
> what to visit, where to dine and how to find anything at the property. The
> idea behind the robot is to get rid of customer pain points such as 
> waiting
> in line to ask an employee a question, to help the hotel operate more
> efficiently and to surprise customers.
>
>
>
> "When I think back to Connie, in a lot of ways, it checks all of those 
> boxes
> for us," said Jim Holthouser, executive vice-president for global brands 
> at
> Hilton.
>
>
>
> "If you can off-load the 10 most frequently asked questions to a front 
> desk
> person, you're freeing that person up to check people in faster, 
> anticipate
> guest needs and react to requests faster."
>
>
>
> Connie, about 60 centimetres tall, can move its arms and legs. When a 
> guest
> asks for directions, for instance, it can move itself to literally point 
> in
> the right direction. Its eyes light up in different colours to express
> understanding, confusion and other emotions.
>
>
>
> Technology is also helping guests make choices long before they arrive.
>
> All Hilton brand hotels have digitized maps of their facilities so guests
> can choose their rooms in advance, whether it's close to the elevator or 
> on
> a higher floor. Or they can choose to be next door to friends and family 
> who
> also staying at the same location - or not - Holthouser added.
>
>
>
> Through an app, guests can request the champagne or pop that is waiting 
> for
> them in their rooms. With a partnership with Uber, guests can use app to
> hail a ride, as well as find real-time listings of popular restaurants or
> entertainment attractions based on Uber drop-offs.
>
>
>
> Eventually, the company expects the smartphone app will be able to act as 
> a
> remote control for all its TVs, and will change the settings on the room's
> thermostat.
>
>
>
> Beyond using technology, hotels are looking at other ways to meet needs.
>
> "Guests are no longer tethered in that room with that blue cord that you
> have to use to get high-speed internet. That really changes the 
> behaviour,"
> said Matthew Carroll, Marriott's vice-president of global brand 
> management,
> adding on average their customers travel with three different devices. 
> "But
> they want to be untethered in the room."
>
>
>
> The Marriott chain took a social media beating earlier this year when
> travellers complained about a decision to remove traditional desks as they
> updated some rooms.
>
>
>
> "There are some areas where we might have pushed things too far, I think 
> the
> desk is one of those," Carroll said.
>
>
>
> "Where we didn't provide enough of that functionality - to work in the
> room," he said, "we have made changes to the hotels that are going to roll
> out the new room moving forward as well as looking back at the hotels we
> have renovated - and looking to put more functional workspaces back in."
>
>
>
> It won't be the big old wooden desk that takes up one side of a room, but
> could be a smaller workstation or even a table near sitting area, to give
> travellers multiple places where they can work with a laptop or tablet.
>
>
>
> That means some rooms might also have a chaise lounge, with a small work
> surface.
>
>
>
> "We understand and recognize, our guests do work in the room - and we need
> to provide that functional workspace, with great seating and lighting, all
> those key elements," Carroll said, but these days, people might be 
> checking
> emails while watching TV.
>
>
>
> Holthouser says the Hilton hotel chain hasn't eliminated desks because
> people need a place to work.
>
>
>
> At the new Tru chain, a segment below the Hampton Inn, with smaller rooms,
> it introduced a combination desk and chair. "Our solution is not meant to
> eliminate desks. I think they will evolve," he said.
>
>
>
> But one of the biggest challenges for hotels, especially in urban downtown
> locations with high real estate prices, is to make smaller rooms more
> functional.
>
>
>
> Extra space is left to create for social spots in public as more guests 
> want
> to gather in small groups, or even hang out by themselves, but surrounded 
> by
> strangers.
>
>
>
> As long as there's a Wi-Fi connection, people can be freed from that blue
> cord.
>
>
>
> Hotel Tech
>
> Robot concierge
>
> Hotels are using robots to do some repetitive tasks, such as fetching 
> extra
> towels or pillows. The Hilton chain has Connie, while at Starwood, there's
> the Botlr, which executives say frees up staff to help guest with other 
> more
> important tasks.
>
>
>
> Mirror, mirror, where's my news?
>
> Some hotels are testing ways to deliver information such as weather and 
> news
> headlines on a mirror in the guest's room.
>
>
>
> Light my way
>
> When guests are staying in an unfamiliar setting, it can be easy to trip 
> on
> the way to the bathroom at night or stub a toe on a dresser. Sensors under
> the carpet could trigger lights to come on if someone is up.
>
>
>
> Plug and play
>
> With travellers arriving with multiple devices, often loaded with 
> favourite
> shows or movies, hotels are making sure they can be played on the room's 
> TV.
> Marriott has partnered with Netflix so users can hook up their accounts.
>
>
>
> City highlights
>
> Business travellers will tell you that every hotel room looks the same and 
> a
> club sandwich is always on the room-service menu. Hotels are trying to
> differentiate the rooms, adding little features to reflect their cities.
> Food and beverage menus tend to showcase the best in local, as well.
>
>
>
> Instant chat
>
> Marriott says its check-in and checkout service on its app is popular, and
> it lets guests use chat feature to ask specific questions. Quick feedback
>
>
>
> Hotels.com will ask guests to send real-time reviews upon check-in - click
> on a smiley face or frowny face to a few simple questions including the 
> room
> and location, and problems can be promptly fixed.
>
>
> --
> To find out more about BCAB and the benefits that membership can bring,
> please visit our website: https://www.bcab.org.uk/ Manage your 
> subscription
> by logging in with your BCAB account details at :
> https://www.bcab.org.uk/user_mailman_register
> Access the publicly searchable list archives at:
> https://lists.bcab.org.uk/pipermail/bcab/
> To discuss matters relating to the mailing list, please email:
> moderator at bcab.org.uk.
>
>
> -- 
> To find out more about BCAB and the benefits that membership can bring,
> please visit our website: https://www.bcab.org.uk/
> Manage your subscription by logging in with your BCAB account details at :
> https://www.bcab.org.uk/user_mailman_register
> Access the publicly searchable list archives at:
> https://lists.bcab.org.uk/pipermail/bcab/
> To discuss matters relating to the mailing list, please email:
> moderator at bcab.org.uk.
>
>
> -- 
> To find out more about BCAB and the benefits that membership can bring, 
> please visit our website: https://www.bcab.org.uk/
> Manage your subscription by logging in with your BCAB account details at : 
> https://www.bcab.org.uk/user_mailman_register
> Access the publicly searchable list archives at: 
> https://lists.bcab.org.uk/pipermail/bcab/
> To discuss matters relating to the mailing list, please email: 
> moderator at bcab.org.uk.
>
>
> -- 
> To find out more about BCAB and the benefits that membership can bring, 
> please visit our website: https://www.bcab.org.uk/
> Manage your subscription by logging in with your BCAB account details at : 
> https://www.bcab.org.uk/user_mailman_register
> Access the publicly searchable list archives at: 
> https://lists.bcab.org.uk/pipermail/bcab/
> To discuss matters relating to the mailing list, please email: 
> moderator at bcab.org.uk. 





More information about the Bcab mailing list