[BCAB] first inaccessible chip/pin machines now out there.

Steve Nutt steve at comproom.co.uk
Fri Aug 12 08:59:50 BST 2016


Hi Ed,

I would suspect splitting the transaction would flag up the bank's fraud
system, as it would constitute several transactions from the same store.

All the best

Steve

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Edward Green
Sent: 11 August 2016 18:06
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] first inaccessible chip/pin machines now out there.

Hi Richard/all,

My interim solution would be to get the retailer to split the transaction
into sub-£30 payments so that I can pay with contactless.  Clearly this is
going to work better in a restaurant-type setting where transactions aren't
too high than it is in PC World, when I suspect your card issuer may detect
something funny going on.

The advantage of this idea is that it will really inconvenience the
retailer, which I suspect would yield action more quickly and effectively
than trading standards.

Cheers,

Ed
> On 11 Aug 2016, at 16:30, Richard Godfrey-McKay
<lists.godfrey-mckay at virginmedia.com> wrote:
> 
> Paul, I agree.  
> 
> I think it's important to ascertain exactly what the inaccessibility 
> issue is.
> 
> The arrival of contactless cards and payment devices means that it's 
> possible to authorise a payment of under £30 by holding a contactless 
> card over the screen of some payment devices.
> 
> I don't find that these machines are any more inaccessible than those 
> which they replaced, to the extent that they don't speak, so you take 
> on trust that you're authorising the amount which the vendor has 
> entered on the device.
> 
> It would be interesting to hear from Terry or others exactly what the 
> problem is with the new devices.
> 
> If there is an accessibility problem which precludes or restricts our 
> access to use payment card machines, then it seems to me that this is 
> an equalities issue which should be pretty easy to sort out.
> 
> Richard
> Richard Godfrey-McKay
> Telephone: 01738-445 880
> Mobile: 07791 452 593
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Paul 
> leake
> Sent: 11 August 2016 12:29
> To: BCAB Discussion List
> Subject: Re: [BCAB] first inaccessible chip/pin machines now out there.
> 
> Richard,
> 
> Doesn't this need to be dealt with at a national level by RNIB and 
> their legal team? I think it's that important!
> 
> Kind regards,
> 
> Paul
> paul.leake at ntlworld.com
> 
> Twitter: @paulleake1
> 
> 
> ----- Original Message -----
> From: "Richard Godfrey-McKay" 
> <lists.godfrey-mckay at virginmedia.com
> To: "'BCAB Discussion List'" <bcab at lists.bcab.org.uk Date sent: Thu, 
> 11 Aug
> 2016 12:06:32 +0100
> Subject: Re: [BCAB] first inaccessible chip/pin machines now out there.
> 
> Terry, if you don't take active steps to deal with this kind of 
> discrimination, then the problem will probably grow.  I know it's 
> probably easy for a retired lawyer to take that stance, but I wonder 
> what Trading Standards would have to say about it?
> 
> Richard
> Richard Godfrey-McKay
> Telephone: 01738-445 880
> Mobile: 07791 452 593
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Terry 
> Robinson
> Sent: 11 August 2016 11:15
> To: BCAB Discussion List
> Subject: Re: [BCAB] first inaccessible chip/pin machines now out there.
> 
> Hi all,
> 
> Our local hardware shop acquired one of these some time ago.  I told 
> them I could no longer do business with them and now look for whatever 
> I want on CPC and Amazon.
> 
> They did say they'd sort it out, but I remain to be convinced.
> 
> Cheers,
> 
> Terry
> 
> -----Original Message-----
> From: Phil Smalley
> Sent: Thursday, August 11, 2016 10:54 AM
> To: 'goshawk on horseback' ; 'BCAB Discussion List'
> Subject: Re: [BCAB] first inaccessible chip/pin machines now out there.
> 
> Hi,
> 
> Yes, I too came across one of these devices during a flight in October
2015.
> 
> Extremely annoying.
> 
> Best wishes
>    Phil
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of 
> goshawk on horseback
> Sent: 11 August 2016 10:29
> To: access-uk at freelists.org; BCAB Discussion List; 
> nfbuk at yahoogroups.com; vi-genaccess at yahoogroups.com
> Subject: [BCAB] first inaccessible chip/pin machines now out there.
> 
> hello all,
> well, last night when I was out, came across an inaccessible chip & 
> pin machine, really not good news!
> it was a touch screen version, had no buttons, and no speech, so 
> completely unusable for a blind person.
> as someone who virtually all of the time relies on being able to pay 
> by card whilst out places, I really hope these are not going to start 
> being the norm.
> 
> Simon
> 
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