[BCAB] Santander online banking

Richard Godfrey-McKay lists.godfrey-mckay at virginmedia.com
Wed Aug 17 16:31:15 BST 2016


Richard, That's really strange, as I have to enter the complete password and
number.  Wonder what's going on?

Richard
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593


-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Richard
Bartholomew
Sent: 17 August 2016 16:13
To: BCAB Discussion List
Subject: Re: [BCAB] Santander online banking

Hi, David

I use the online site regularly - these days with Windows 10 but formerly
with 7, JAWS 17 and IE11.  After you logon with your id, you're taken to a
screen where you need to enter random characters from your password and PIN.
I've not experienced any issues with thispage - can you describe what goes
pear-shaped, please?


Regards

Richard Bartholomew
Sent from my iPhone

> On 17 Aug 2016, at 15:44, David Reynolds <david at dkreynolds.plus.com>
wrote:
> 
> I regularly use the telephone banking system, but tried to get into my 
> accounts using Jaws Windows 7 with IE11.
> 
> Entering my id is no problem, but when I get onto the next screen, it 
> all goes pear-shaped. Is there something I'm missing?
> 
> 
> 
> Many thanks for any light thrown,
> 
> 
> 
> David.
> 
> --
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