[BCAB] Online banking with NatWest

Colin Phelan Colin_Phelan at pmlgroup.com
Thu Aug 25 15:55:58 BST 2016

Hi Phil,
I use Nat West app which does the job and is accessible.
I also use telephone banking because when enquired about online they wanted to send me one of those handheld things that are no use if you can't see them so unless there is a way around the device I did not pursue it.
Let me know how you get on.

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Agent Orange via Bcab
Sent: 25 August 2016 15:51
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Cc: Agent Orange <agentorange at talktalk.net>
Subject: [BCAB] Online banking with NatWest

If you do online banking with NatWest via their website (as opposed to using mobile apps), either for a current account or a credit card, please can you comment on how accessible you find their website and online services using a screen reader?  I have an account with them but have put off signing up to online banking because on the few occasions in the past when I had cause to look at their website, I didn't find it particularly friendly.

For instance: How accessible is the log on process?  Is the account summary presented as a table and is the transaction data easy to make sense of?  How easy is it to set up payments and make transfers?  

Are the downloadable pdf bank / credit card statements accessible and easy to make sense of?

Do you have to use a special card-reader device in order to do certain things like make payments?

Do they make you use special security software that messes with the screen reader?

Kevin's recent query about NatWest pdf statements has prompted me to ask about it, so I would interested to know whether his experience is reflected by other people.

Any and all insights would be welcome.



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