[BCAB] Online banking with NatWest

stephen thacker steve.thacker at btinternet.com
Thu Aug 25 23:01:10 BST 2016

Hi, I bank with Natwest, it's not the screen reader that's the 
problem as I've discovered that by buying an "Ultra High Speed 
Broadband Router" that my Braillenote Apex for the first time in 
months has coped with Natwest's services including Online 
Banking. I hope this helps, Steve

 ----- Original Message -----
From: Agent Orange via Bcab <bcab at lists.bcab.org.uk
To: "'BCAB Discussion List'" <bcab at lists.bcab.org.uk
Date sent: Thu, 25 Aug 2016 15:51:05 +0100
Subject: [BCAB] Online banking with NatWest

If you do online banking with NatWest via their website (as 
opposed to using
mobile apps), either for a current account or a credit card, 
please can you
comment on how accessible you find their website and online 
services using a
screen reader?  I have an account with them but have put off 
signing up to
online banking because on the few occasions in the past when I 
had cause to
look at their website, I didn't find it particularly friendly.

For instance: How accessible is the log on process?  Is the 
account summary
presented as a table and is the transaction data easy to make 
sense of?  How
easy is it to set up payments and make transfers?

Are the downloadable pdf bank / credit card statements accessible 
and easy
to make sense of?

Do you have to use a special card-reader device in order to do 
things like make payments?

Do they make you use special security software that messes with 
the screen

Kevin's recent query about NatWest pdf statements has prompted me 
to ask
about it, so I would interested to know whether his experience is 
by other people.

Any and all insights would be welcome.



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