[BCAB] Online banking with NatWest

stephen thacker steve.thacker at btinternet.com
Thu Aug 25 23:09:11 BST 2016


Hi, I've never had or use a card reader and my braille machine 
which is old but supported by a brand new router seems to have 
got round the iisues everyone talks about - maybe because I onky 
use tht preportion of Natwest's Online Services? Hope this helps, 
Steve

 ----- Original Message -----
From: Colin Phelan <Colin_Phelan at pmlgroup.com
To: BCAB Discussion List <bcab at lists.bcab.org.uk
Date sent: Thu, 25 Aug 2016 14:55:58 +0000
Subject: Re: [BCAB] Online banking with NatWest

Hi Phil,
I use Nat West app which does the job and is accessible.
I also use telephone banking because when enquired about online 
they wanted to send me one of those handheld things that are no 
use if you can't see them so unless there is a way around the 
device I did not pursue it.
Let me know how you get on.
Colin

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of 
Agent Orange via Bcab
Sent: 25 August 2016 15:51
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk
Cc: Agent Orange <agentorange at talktalk.net
Subject: [BCAB] Online banking with NatWest


If you do online banking with NatWest via their website (as 
opposed to using mobile apps), either for a current account or a 
credit card, please can you comment on how accessible you find 
their website and online services using a screen reader?  I have 
an account with them but have put off signing up to online 
banking because on the few occasions in the past when I had cause 
to look at their website, I didn't find it particularly friendly.

For instance: How accessible is the log on process?  Is the 
account summary presented as a table and is the transaction data 
easy to make sense of?  How easy is it to set up payments and 
make transfers?

Are the downloadable pdf bank / credit card statements accessible 
and easy to make sense of?

Do you have to use a special card-reader device in order to do 
certain things like make payments?

Do they make you use special security software that messes with 
the screen reader?

Kevin's recent query about NatWest pdf statements has prompted me 
to ask about it, so I would interested to know whether his 
experience is reflected by other people.

Any and all insights would be welcome.

Thanks

Phil




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