[BCAB] Victor Trek Here But Initial Results Disappointing

Rachael Andrews rachael_andrews at me.com
Fri Dec 1 18:32:02 GMT 2017


Hi Paul,

I have emailed you privately. I hope that’s ok.

Regards,
Rachael 

> On 1 Dec 2017, at 18:16, Paul Nugent <paul.k.nugent at btinternet.com> wrote:
> 
> Hi,
> 
> I am awaiting the instructions to download and install the maps, and I am guessing I will not get this until Monday now. So since some people already have done this, could they share the link with me please?
> 
> Thanks
> 
> Paul
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Rachael Andrews
> Sent: 01 December 2017 18:05
> To: BCAB Discussion List <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Victor Trek Here But Initial Results Disappointing
> 
> Hi all,
> 
> Well, husband agreed to let me download the maps and update software via the emailed link so, after some faffing about with the file which took an age to extract as my MacBook is ancient  - we now appear to be up and running with uk maps. And the Trek knows where it is. 
> 
> If I was a drinker I’d be having a double right now. Hahah. 
> 
> How are you getting on, Kerry ? 
> 
> Regards,
> Rachael. 
> 
>> On 1 Dec 2017, at 16:36, Brian K. Lingard <bkl at ncf.ca> wrote:
>> 
>> Ottawa Canada
>> 
>> Dear Rachel & List:
>> 
>> Actually as they just want to send new maps, why can they not just transfer the map files as e-nail attachments, then have AS & S or whoever their UK Distributor is erase then flash the ROM image?
>> 
>> Reasons could be doing this will swamp their UK repairs staff.
>> 
>> Reason for not flashing cards from e-mail files sent as a mail attachment is either they do not have board flashing equipment in the UK or it may be owned by someone else and booked solid with orders for a few months.
>> Brian With the update sent as an attachment, the end-user should be able to update the maps.
>> 
>> 
>> 
>> -----Original Message-----
>> From: BCAB [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf of 
>> Rachael Andrews
>> Sent: Friday, December 1, 2017 10:15 AM
>> To: BCAB Discussion List <bcab at lists.bcab.org.uk>
>> Subject: Re: [BCAB] Victor Trek Here But Initial Results Disappointing
>> 
>> Hi Kerry,
>> 
>> That’s further on from what they told me a couple of hours ago - I was told that they would be calling everyone this afternoon with details of the fix. 
>> Of course, there has been no phone call yet. 
>> 
>> Why are they flying cards over from Canada? Surely, they can download maps onto a batch of cards and send them to us? My mind is boggled. 
>> 
>> I am quite happy that I am competent enough to download the maps / software via an emailed link, but husband (despite wanting me to sort all this out for him) does not want me to, he wants them to send an SD card. Shrug. 
>> 
>> Out of interest, do you know if the method they are instructing will permanently store the maps on the SD card? As the maps are supposed to be installed the internal memory, if one gets a unit that is correctly installed of course! 
>> 
>> Regards,
>> Rachael
>> 
>>> On 1 Dec 2017, at 14:38, Kerry Fielding <littlemisslovely1973 at me.com> wrote:
>>> 
>>> Well, the latest is that Humanware have now resolved the problem.  I have just had a long conversation with them and they informed me that they would be flying the SD cards with the UK Licensed maps on them over from Canada and we would have them by Wednesday or Thursday of next week.  For those who feel confident in downloading and installing the UK software onto your trek yourself, support are willing to look at the option of sending by email the link to download the software, put it on an SD card that's bigger than 16 GB and allowing you to install it yourself. This is what I am doing.
>>> 
>>> 
>>> Cheers
>>> 
>>> Kerry
>>> 
>>> 
>>>> On 01/12/2017 12:16, Sandra Heaton wrote:
>>>> 
>>>> I agree with you.  It should not have gone out to anyone until it was fully working.  I was aware of the postcode issue but the rest!  Well…. what can I say that has not already been said.  I just hope that the map situation can be resolved soon.
>>>> 
>>>> Sandra.
>>>> 
>>>> 
>>>> 
>>>>> On 1 Dec 2017, at 09:21, Yusuf Osman <yusuf.osman at yusufosman.org.uk> wrote:
>>>>> 
>>>>> My latest understanding is that there is no bug with the UK map. The problem has been caused by the wrong localization being installed. So all the devices shipped to the UK had the North American localization on rather than the UK one. This obviously means that the wrong map was put on the devices and explains why it is not working. How this could happen is anyone's guess and really looks poor.
>>>>> 
>>>>> As to the case, apparently some customers were asked if they would prefer to wait for the device and get the case at the same time, or get the device and wait for the case. Apparently, the majority chose the latter option and so that is what Humanware chose to do. That in my view was a serious mistake on Humanware's part. They should have delayed the release until the case was ready and used the opportunity to increase the functionality. Alternatively, they could simply have ordered the cases earlier.
>>>>> 
>>>>> In the meantime, I am still waiting for Humanware to let me know how they propose to sort out the map issue and I am hoping I will be able to do the update myself rather than send it back. If I do have to send it back, I expect Humanware to bear the cost of that.
>>>>> Yusuf
>>>>> I have set up a FundMe account to help cover the ongoing costs of my PhD. I would be very grateful if you would consider donating. Thank you!
>>>>> https://www.gofundme.com/lhj928
>>>>> Why not follow me on Twitter at:
>>>>> yusuf_oy
>>>>> Facebook:
>>>>> /yusuf.osman.188
>>>>> 
>>>>> -----Original Message-----
>>>>> From: BCAB [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of 
>>>>> Paul Roberts via BCAB
>>>>> Sent: 01 December 2017 00:07
>>>>> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
>>>>> Cc: Paul Roberts <anorack at ntlworld.com>
>>>>> Subject: Re: [BCAB] Victor Trek Here But Initial Results 
>>>>> Disappointing
>>>>> 
>>>>> Hi all,
>>>>> 
>>>>> Well after reading all the comments, I am wondering now if it is worth opening the box or not.
>>>>> 
>>>>> Mine came at around 4:40, even though it was meant to be delivered between nine and one today.
>>>>> 
>>>>> When I decided to place my order at Birmingham's Sight Village back in July, I was quite excited about getting what I considered to be a better version of the machine I'd had since 2011.
>>>>> 
>>>>> I am also disappointed by what I have read on here and so tomorrow, I will make a call to register my disappointment and take some hopefully good advice on what I should do next.
>>>>> 
>>>>> I too hope many of the issues are sorted out by the end of December, or else, I am senign my Trek back and getting my money back.
>>>>> 
>>>>> It is an outrage that specialist companies are sending out products without being fully tested and whilst I too was aware of the postcode issue, which I was prepared to accept, I find the other faults very unacceptable.
>>>>> 
>>>>> Am not really looking forward to getting this bloody thing out of its box, as I know I will more than likely be tearing my hair out over the next day or so.
>>>>> 
>>>>> I am also rather surprised that there is no case with the trek, something that is surely essential.
>>>>> 
>>>>> In addition, I was offered the Aftershock headset but decided not to bother with this for the moment.
>>>>> 
>>>>> Is there by chance a small loud speaker, as wsa the case with the last Trekker Breeze?  If not, then there's' something drastically wrong hear as some of us might prefer to clip an external speaker on our jackets, rather than waring any kind of headphones whilst walking about, even though I know the Aftershock once are placed on your cheekboens and not actually in your ears, making it a bit safer to use them whilst walking about.
>>>>> 
>>>>> Well, maybe tomorrow, I will be brave enough to open the box and see what is inside and attempt to set my new device up, which I paid almost £500 for.
>>>>> 
>>>>> Regards
>>>>> 
>>>>> Paul.
>>>>> 
>>>>> 
>>>>> Darren Brewer via BCAB
>>>>> Disappointing
>>>>> 
>>>>> Hi
>>>>> 
>>>>> Also received my trek this morning. No waterproof case No GPS 
>>>>> Satellites available.
>>>>> 
>>>>> Radio station initially set to North America, but that is easy to 
>>>>> Change to UK. Just press key seven to go into the menu and keep 
>>>>> pressing Key 7 until you get to internet radio. Then use keys 4 and 
>>>>> 6 to go Through the different countries. You will find that all the 
>>>>> BBC Stations are now available, but they are labelled BBC 1 for Radio 1, BBC 2 for radio 2 etc.
>>>>> 
>>>>> Agreed that this device should not have been Despatched until the 
>>>>> Orientation feature was working correctly, but I still think it's a 
>>>>> Great piece of kit. Some say it is overpriced, but I see so many 
>>>>> Iphones being up for sale on recycle it every day and people do not 
>>>>> seem to bat an eyelid about buying a much-overpriced new one that they just do not need.
>>>>> Its the usual story, ooh a new phone has come out I must have it. 
>>>>> Do I need it. No. never mind it only costs £900 and has buggy 
>>>>> software, But what the hell. It is the latest one. I have an I 
>>>>> phone 5S and it does everything that I need it to do. There is no 
>>>>> advantage to upgrading to a Six, Seven, Eight or X. Only when it 
>>>>> becomes completely Unusable because the hardware cannot cope with 
>>>>> the requirements of The latest IOS will I reluctantly upgrade. I 
>>>>> have been using a book Sense as my main mp3, daisy and podcast 
>>>>> player for about 8 years and It has served me brilliantly. As Lord, sugar would say. With regret, it is fired.
>>>>> 
>>>>> Anyhow hopefully there will be a new firmware update after 
>>>>> Christmas, otherwise I think Humanware are going to be inundated 
>>>>> With many returns. Not worried about getting my money back as Under 
>>>>> the sales of goods act it has been sold misrepresented so I have a 
>>>>> legal right to a full refund if I so choose.
>>>>> 
>>>>> Darren.
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>>> On 30/11/2017 13:48, Kerry Fielding wrote:
>>>>>> HI folks.
>>>>>> 
>>>>>> So, my Trek arrived at around 10:45 this morning and I have to say 
>>>>>> Initial results are not going favorably but I am hoping it is just 
>>>>>> teething problems.
>>>>>> 
>>>>>> 
>>>>>> Firstly, when I opened up my Trek box I discovered that the 
>>>>>> Weatherproof case was not there, although the wrist strap was, 
>>>>>> some Good it does me.  On phoning HW Europe it seems that no one 
>>>>>> has a Case as they were not delivered.
>>>>>> Apparently we have to wait until January when the cases will just 
>>>>>> appear in the post at no extra cost to us.  I should think not.
>>>>>> So, no taking the Trek out in adverse weather conditions for us 
>>>>>> lot Then.  Not sure how that's supposed to work in the winter in 
>>>>>> the North of England or anywhere in the UK for that matter.
>>>>>> 
>>>>>> However, as currently my Trek can only tell me what direction I am 
>>>>>> headed in and at what speed, I guess I will not be using the GPS 
>>>>>> function anyway.  It took over an hour to obtain GPS information 
>>>>>> And then when it did it told me absolutely nothing of any use.
>>>>>> Pressing six simply tells me "next intersection unavailable".
>>>>>> Fabulous haha.  I also know I am not the only one experiencing 
>>>>>> these Problems.
>>>>>> 
>>>>>> I currently only have English US TTS on my system also and there 
>>>>>> does not seem to be an English UK available.  It is also telling 
>>>>>> me When I go to the radio stations section, it is English North 
>>>>>> America.  So, whether the problem is that it thinks I am in the 
>>>>>> USA And therefore is struggling I have no idea.  So, right now I 
>>>>>> have a glorified book reader that I paid double the amount for.  
>>>>>> Let's hope HW Europe tech support get this resolved ASAP.
>>>>>> 
>>>>>> Kerry
>>>>>> 
>>>>> 
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