[BCAB] Market Research - Voice Enabled Products

Steve Nutt steve at comproom.co.uk
Tue Dec 19 12:10:24 GMT 2017


Hi,

With respect to you Derek, this is the problem.  Because blind people can or
could get so much help for free, it is hard to get into a paid-for market
with them.

All the best

Steve

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Derek Hornby
Sent: 19 December 2017 11:49
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Market Research - Voice Enabled Products

Hi Jackie

GDBA used to be very  happy to help me for free.
Then they  suddenly, stopped because they now say they can only Help support
staff, (sighted and  visually impaired) and volunteers,  with equipment
issues, such as  laptops,  mobile phones.

So they won't help  service users  unless  the user is Staff  or a
volunteer.

Derek
-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Jackie Brown
Sent: 18 December 2017 11:34 AM
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Market Research - Voice Enabled Products

Hi Steve

I'm absolutely with you, just that you are a business and would need paying
to meet your costs, and that's where it gets tricky in knowing what to
charge that isn't going to price yourself out of the market.  I know sighted
family members who needed help, and you are right in that it isn't
straightforward for everybody.

What I do think would be useful is for some sort of training CD and
documentation to be available that people can at least listen to or read.
Yes there are issues with routers, but it does beg the question about
writing some sensible instructions to get people started.

Kind regards,

Jackie Brown
Email: Jackieannbrown62 at gmail.com
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate


-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Steve Nutt
Sent: 18 December 2017 10:55
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Market Research - Voice Enabled Products

Hi Jackie,

A real use case here.

I have a customer who struggles on the web.  I am trying to teach her how to
edit her Ocado order on the computer.

She is really having a hard time of it.

I firmly believe that if she had an Amazon Echo and used the Ocado skill, a
lot of it would be easier, but I don't think she'd know where to start.  She
has Broadband and a computer, but I highly doubt she'd have the skill to set
up Alexa, even if she wanted to, on her own.

So I could recommend she go get one, then she'd have to set up an Amazon
account if she didn't have one, link her device to her Ocado account, and on
and on.

These things are great, but they are not simple to set up.  She would
probably benefit from our on-site service, though I haven't broached it with
her yet.

This is what caused me to wonder about it.

All the best

Steve

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Jackie Brown
Sent: 18 December 2017 10:50
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Market Research - Voice Enabled Products

Hi Clive

Thanks for that.  It is one way, but if someone really needs the kind of
service Steve is offering, it could be that it would cost as much or more
than the gadget itself in this instance.  But, in the long run, it's a good
investment because these ladies are only getting better.

Kind regards,

Jackie Brown
Email: Jackieannbrown62 at gmail.com
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate


-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Clive Lever
Sent: 18 December 2017 10:42
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Market Research - Voice Enabled Products

Hi Jackie,

I've just checked with the RNIB, and their computer volunteer service is
still up and running. To take advantage of it, you'd give the helpline a
ring on 03031239999. I'm not sure how much of the country is covered - that
is, whether there are volunteers available in all areas.

Best,
Clive



-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Jackie Brown
Sent: Monday, December 18, 2017 10:31 AM
To: 'BCAB Discussion List'
Subject: Re: [BCAB] Market Research - Voice Enabled Products

Hi Steve

I didn't say it was easy, just fairly low cost.  I believe the RNIB service
does still exist though.  It's a difficult one.

Kind regards,

Jackie Brown
Email: Jackieannbrown62 at gmail.com
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate


-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Steve Nutt
Sent: 18 December 2017 09:33
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Market Research - Voice Enabled Products

Hi Jackie,

Yes, it does exist, but the service I had in mind would include training,
which they don't give.  I agree these seem easy for us to use as techies,
but I'm not sure they are quite as intuitive for beginners just yet.

All the best

Steve

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Jackie Brown
Sent: 18 December 2017 09:08
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Market Research - Voice Enabled Products

Hi Steve

Thanks for posting that, it's an interesting dilemma to discuss.  I can't,
and won't, speak for BCAB on the issue of help without discussing it with my
fellow Trustees first.  So I'm coming at this purely from a blind customer
perspective now.

Given the cost of these gadgets, I agree people might not feel the
investment for you to setup whatever they have is worthwhile.  But, on the
other hand, they are, as you rightly say, becoming so powerful and
incredibly useful that some might feel it's worth doing.  Does the RNIB
technology volunteer service still exist, or has that fallen apart as well?
If it still exists, I am guessing that could be an option given the fairly
low price of this technology.

Kind regards,

Jackie Brown
Email: Jackieannbrown62 at gmail.com
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Steve Nutt
Sent: 18 December 2017 08:57
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: [BCAB] Market Research - Voice Enabled Products

Hi all,

 

I don’t want to get into the business of costs of blindness and all that
again, this is purely because of a lot of enquiries I’ve had.

 

I’ve had a few people phone me and ask if I can assist with setup of their
voice enabled device, whether it be Google Home, or Amazon devices.

 

Of course, I can and will help them for my usual price of £30.00 per hour
remotely, but when people have trouble connecting because of their router
configuration, which is a bit more advanced, it is limiting what one can do
remotely to set up these devices, not to mention when the status of lights
need to be known.  Amazon Echo is more prone to router fussiness than Google
Home, but they both sometimes have problems.

 

I am now experienced enough on both platforms to set them up, usually
easily.

 

So my question is realistically, how much would any of you, as a blind
person, pay for an on-site service.  That is, we come out to the house and
set you up, and give you for example, three hours’ training on the device in
question, including enabling skills and getting your voice enabled device to
the point where you can use it pretty much without an app?  I would also
bring my support worker, to cope with anything visually needed.

 

Obviously, as a blind business person, trying to make a living, I can’t and
won’t do this for free, but I’d be interested in what people would pay?

 

The dilemma is that these devices are so cheap that people don’t want to pay
any more for technical assistance to get them up and running.  But if we
introduced such a service, let’s please have some honest answers about how
much you’d be willing to pay, as a flat rate, given that we would have to
travel and cover expenses etc?

 

>From a BCAB point of view, is this something that BCAB could help fund?

 

I just think with the explosion of voice enabled devices and how they could
help blind people, I would love to help and get people going with this tech,
but I can’t spread myself too thinly for no money.

 

Thoughts anyone, and please please don’t turn it into a thread about the
hard done by blind people, that’s not what I want, just open and frank
discussion about the cost of such a service.

 

Sighted people must also have problems sometimes setting up devices, and of
course, I would extend this service to anyone, but I just feel there is a
market for such a service.

 

Thanks all.

 

All the best


Steve

 

--

Computer Room Services

77 Exeter Close

Stevenage

Hertfordshire

SG1 4PW

Tel: +44(0)1438-742286

Mob: +44(0)7956-334938

Fax: +44(0)1438-759589

Email:  <mailto:steve at comproom.co.uk> steve at comproom.co.uk

Web:  <http://www.comproom.co.uk/> http://www.comproom.co.uk

 

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