[BCAB] Market Research - Voice Enabled Products

Jackie Brown jackieannbrown62 at gmail.com
Tue Dec 19 16:46:23 GMT 2017


Wow, no wonder they have gone to the dogs if that was their policy.  Sorry, pun intended, couldn't resist! (lol.)

Kind regards,

Jackie Brown
Email: Jackieannbrown62 at gmail.com
Check out my website: www.thebrownsplace.info
Follow me on Twitter: @thebrownsplace
Skype name: thejackmate


-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Steve Nutt
Sent: 19 December 2017 16:42
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Market Research - Voice Enabled Products

And so it should.  What have computers got to do with guide dogs?  I'm not a dog owner, but if I were, even I would be questioning that one.

All the bet

Steve

-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Eleanor burke
Sent: 19 December 2017 12:55
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Market Research - Voice Enabled Products

I don't want to get into this issue but way back secondly in the 80s and 70s Guide Dogs used to give guide dog owner has a lot of financial support in various areas and they used to help with purchase of computers and software et cetera et cetera. like I say all that changed in the mid 1990s.

http://www.justgiving.com/Eleanor-Burke-Aniridia

> On 19 Dec 2017, at 12:41, Sean Randall <contact at seanrandall.me> wrote:
> 
> Derek
> 
> GDBA have only ever indicated to me that they can offer me support 
> with my dog and the attending mobility around that, never did they 
> indicate any technical help or info, not even about GPS and similar things which I would have assumed to come under their remit, at least tangentially.
> 
> 
> __
> Sean Randall
> IT and Accessibility Specialist
> Email Contact at SeanRandall.me
> Phone +44 (0) 1905 692280
> Or visit My LinkedIn Profile for my blog posts, areas of interest and 
> qualifications at http://UK.LinkedIn.com/in/AccessibleSean
> 
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Derek 
> Hornby
> Sent: Tuesday 19 December 2017 12:25 PM
> To: 'BCAB Discussion List'
> Subject: Re: [BCAB] Market Research - Voice Enabled Products
> 
> Hi  Steve
> 
> So are you  saying you agree with GDBA policy.
> 
> They will  assist with  support for staff, or volunteers.
> 
> Not sure if the public would agree,  to  exclude service users.
> 
> Derek
> 
> 
> 
> 
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Steve 
> Nutt
> Sent: 19 December 2017 12:10 PM
> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Market Research - Voice Enabled Products
> 
> Hi,
> 
> With respect to you Derek, this is the problem.  Because blind people 
> can or could get so much help for free, it is hard to get into a 
> paid-for market with them.
> 
> All the best
> 
> Steve
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Derek 
> Hornby
> Sent: 19 December 2017 11:49
> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Market Research - Voice Enabled Products
> 
> Hi Jackie
> 
> GDBA used to be very  happy to help me for free.
> Then they  suddenly, stopped because they now say they can only Help 
> support staff, (sighted and  visually impaired) and volunteers,  with 
> equipment issues, such as  laptops,  mobile phones.
> 
> So they won't help  service users  unless  the user is Staff  or a volunteer.
> 
> Derek
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Jackie 
> Brown
> Sent: 18 December 2017 11:34 AM
> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Market Research - Voice Enabled Products
> 
> Hi Steve
> 
> I'm absolutely with you, just that you are a business and would need 
> paying to meet your costs, and that's where it gets tricky in knowing 
> what to charge that isn't going to price yourself out of the market.
> I know sighted family members who needed help, and you are right in 
> that it isn't straightforward for everybody.
> 
> What I do think would be useful is for some sort of training CD and 
> documentation to be available that people can at least listen to or read.
> Yes there are issues with routers, but it does beg the question about 
> writing some sensible instructions to get people started.
> 
> Kind regards,
> 
> Jackie Brown
> Email: Jackieannbrown62 at gmail.com
> Check out my website: www.thebrownsplace.info Follow me on Twitter:
> @thebrownsplace Skype name: thejackmate
> 
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Steve 
> Nutt
> Sent: 18 December 2017 10:55
> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Market Research - Voice Enabled Products
> 
> Hi Jackie,
> 
> A real use case here.
> 
> I have a customer who struggles on the web.  I am trying to teach her 
> how to edit her Ocado order on the computer.
> 
> She is really having a hard time of it.
> 
> I firmly believe that if she had an Amazon Echo and used the Ocado 
> skill, a lot of it would be easier, but I don't think she'd know where 
> to start.  She has Broadband and a computer, but I highly doubt she'd 
> have the skill to set up Alexa, even if she wanted to, on her own.
> 
> So I could recommend she go get one, then she'd have to set up an 
> Amazon account if she didn't have one, link her device to her Ocado 
> account, and on and on.
> 
> These things are great, but they are not simple to set up.  She would 
> probably benefit from our on-site service, though I haven't broached 
> it with her yet.
> 
> This is what caused me to wonder about it.
> 
> All the best
> 
> Steve
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Jackie 
> Brown
> Sent: 18 December 2017 10:50
> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Market Research - Voice Enabled Products
> 
> Hi Clive
> 
> Thanks for that.  It is one way, but if someone really needs the kind 
> of service Steve is offering, it could be that it would cost as much 
> or more than the gadget itself in this instance.  But, in the long 
> run, it's a good investment because these ladies are only getting better.
> 
> Kind regards,
> 
> Jackie Brown
> Email: Jackieannbrown62 at gmail.com
> Check out my website: www.thebrownsplace.info Follow me on Twitter:
> @thebrownsplace Skype name: thejackmate
> 
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Clive 
> Lever
> Sent: 18 December 2017 10:42
> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Market Research - Voice Enabled Products
> 
> Hi Jackie,
> 
> I've just checked with the RNIB, and their computer volunteer service 
> is still up and running. To take advantage of it, you'd give the 
> helpline a ring on 03031239999. I'm not sure how much of the country 
> is covered - that is, whether there are volunteers available in all areas.
> 
> Best,
> Clive
> 
> 
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Jackie 
> Brown
> Sent: Monday, December 18, 2017 10:31 AM
> To: 'BCAB Discussion List'
> Subject: Re: [BCAB] Market Research - Voice Enabled Products
> 
> Hi Steve
> 
> I didn't say it was easy, just fairly low cost.  I believe the RNIB 
> service does still exist though.  It's a difficult one.
> 
> Kind regards,
> 
> Jackie Brown
> Email: Jackieannbrown62 at gmail.com
> Check out my website: www.thebrownsplace.info Follow me on Twitter:
> @thebrownsplace Skype name: thejackmate
> 
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Steve 
> Nutt
> Sent: 18 December 2017 09:33
> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Market Research - Voice Enabled Products
> 
> Hi Jackie,
> 
> Yes, it does exist, but the service I had in mind would include 
> training, which they don't give.  I agree these seem easy for us to 
> use as techies, but I'm not sure they are quite as intuitive for beginners just yet.
> 
> All the best
> 
> Steve
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Jackie 
> Brown
> Sent: 18 December 2017 09:08
> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Market Research - Voice Enabled Products
> 
> Hi Steve
> 
> Thanks for posting that, it's an interesting dilemma to discuss.  I 
> can't, and won't, speak for BCAB on the issue of help without 
> discussing it with my fellow Trustees first.  So I'm coming at this 
> purely from a blind customer perspective now.
> 
> Given the cost of these gadgets, I agree people might not feel the 
> investment for you to setup whatever they have is worthwhile.  But, on 
> the other hand, they are, as you rightly say, becoming so powerful and 
> incredibly useful that some might feel it's worth doing.  Does the 
> RNIB technology volunteer service still exist, or has that fallen apart as well?
> If it still exists, I am guessing that could be an option given the 
> fairly low price of this technology.
> 
> Kind regards,
> 
> Jackie Brown
> Email: Jackieannbrown62 at gmail.com
> Check out my website: www.thebrownsplace.info Follow me on Twitter:
> @thebrownsplace Skype name: thejackmate
> 
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Steve 
> Nutt
> Sent: 18 December 2017 08:57
> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
> Subject: [BCAB] Market Research - Voice Enabled Products
> 
> Hi all,
> 
> 
> 
> I don’t want to get into the business of costs of blindness and all 
> that again, this is purely because of a lot of enquiries I’ve had.
> 
> 
> 
> I’ve had a few people phone me and ask if I can assist with setup of 
> their voice enabled device, whether it be Google Home, or Amazon devices.
> 
> 
> 
> Of course, I can and will help them for my usual price of £30.00 per 
> hour remotely, but when people have trouble connecting because of 
> their router configuration, which is a bit more advanced, it is 
> limiting what one can do remotely to set up these devices, not to 
> mention when the status of lights need to be known.  Amazon Echo is 
> more prone to router fussiness than Google Home, but they both sometimes have problems.
> 
> 
> 
> I am now experienced enough on both platforms to set them up, usually easily.
> 
> 
> 
> So my question is realistically, how much would any of you, as a blind 
> person, pay for an on-site service.  That is, we come out to the house 
> and set you up, and give you for example, three hours’ training on the 
> device in question, including enabling skills and getting your voice 
> enabled device to the point where you can use it pretty much without 
> an app?  I would also bring my support worker, to cope with anything visually needed.
> 
> 
> 
> Obviously, as a blind business person, trying to make a living, I 
> can’t and won’t do this for free, but I’d be interested in what people would pay?
> 
> 
> 
> The dilemma is that these devices are so cheap that people don’t want 
> to pay any more for technical assistance to get them up and running.
> But if we introduced such a service, let’s please have some honest 
> answers about how much you’d be willing to pay, as a flat rate, given 
> that we would have to travel and cover expenses etc?
> 
> 
> 
> From a BCAB point of view, is this something that BCAB could help fund?
> 
> 
> 
> I just think with the explosion of voice enabled devices and how they 
> could help blind people, I would love to help and get people going 
> with this tech, but I can’t spread myself too thinly for no money.
> 
> 
> 
> Thoughts anyone, and please please don’t turn it into a thread about 
> the hard done by blind people, that’s not what I want, just open and 
> frank discussion about the cost of such a service.
> 
> 
> 
> Sighted people must also have problems sometimes setting up devices, 
> and of course, I would extend this service to anyone, but I just feel 
> there is a market for such a service.
> 
> 
> 
> Thanks all.
> 
> 
> 
> All the best
> 
> 
> Steve
> 
> 
> 
> --
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> 
> 
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