[BCAB] Victor Trek Here But Initial Results Disappointing

Yusuf Osman yusuf.osman at yusufosman.org.uk
Thu Nov 30 17:11:14 GMT 2017


Kerry, do you have an email address for Greg Stilson?
Yusuf

I’ve set up a FundMe account to help cover the ongoing costs of my PhD. I’d be very grateful if you’d consider donating. Thank you!
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-----Original Message-----
From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Kerry Fielding
Sent: 30 November 2017 17:06
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Victor Trek Here But Initial Results Disappointing

Steve.


IN Martin's defence, his was working.  I saw it and so did some of the 
others.  Yes, Jackie has a point about the distortion with the speech 
but what else do you do with a speaker like this?  I know Martin did 
have some initial problems with the maps but what they were I'm not 
sure.  Either way, I'm sure he fed that back to them and if they chose 
to take no notice then this looks even worse.  Incidentally, I've 
written my strongly worded email to Greg Stilson so we'll see what he 
has to say.


Kerry


On 30/11/2017 16:42, Steve Nutt wrote:
> Hi,
>
> Yes, he does, and in a way, that makes it worse.  He at least, should have
> objected strongly to it going out in its present state.
>
> All the best
>
> Steve
>
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of john
> gallagher
> Sent: 30 November 2017 16:19
> To: bcab at lists.bcab.org.uk
> Subject: Re: [BCAB] Victor Trek Here But Initial Results Disappointing
>
> hi there does martin still work for humanware one difficulty like the
> elBraille is as sighted people they hate using devices without a screen
> which is understandable but maybe the january update will solve everything.
> the concept is great though everything in the palm of your hand very sad for
> all you people who have purchased it though.
>
> ----- Original Message -----
> From: Yusuf Osman  <yusuf.osman at yusufosman.org.uk>
> To: BCAB Discussion List  <bcab at lists.bcab.org.uk>
> Date: Thursday, 30 November 2017 4.14 pm
> Subject: Re: [BCAB] Victor Trek Here But Initial Results Disappointing
>
>>
>> I'm not sure that they did know the maps weren't properly being installed.
> Which suggests that no one tested the devices before going out here in the
> UK.
>> We all knew that post code searches weren't going to be available in this
> current version which was the reason for the discount I got when paying on
> Tuesday. We also knew that there was a problem with the device not
> remembering the position after being turned off. Although the person I spoke
> to on Tuesday didn't know about that one. But I bought the device on the
> understanding that these things would be sorted and that Humanware have a
> good record for fixing things quickly and supporting their devices over the
> long-term.
>> What I find harder to understand is how the devices could be sent out
> without anyone testing to ensure they were working. Clearly this map issue
> is one which everyone in the UK and possibly Europe is going to experience.
> It's also a significant one as a third of the devices capabilities is
> concerned with GPS. And that links me to Kerry's point about the case. How
> they could send out a device which is meant to be taken outdoors without a
> water resistant case is beyond me. It really isn't good enough to just
> apologise and say they will be available from January.
>> So why am I not sending it back? Well partly because I've still got 30
> days, partly because it was heavily discounted, I think to the point of
> #150.00 and partly because I've had a Victor Stream since the first model
> came out and believe these issues will get solved. I am still going to ask
> for a further discount in the form of some of my money back given this
> cockup.
>> Yusuf
>>
>> I've set up a FundMe account to help cover the ongoing costs of my PhD.
> I'd be very grateful if you'd consider donating. Thank you!
>> https://www.gofundme.com/lhj928
>> Why not follow me on Twitter at:
>> yusuf+oy
>> Facebook:
>> /yusuf$osman_ahh
>>
>> -----Original Message-----
>> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Ian
>> Macrae
>> Sent: 30 November 2017 15.53
>> To: BCAB Discussion List <bcab at lists.bcab.org.uk>
>> Subject: Re: [BCAB] Victor Trek Here But Initial Results Disappointing
>>
>> What puzzles me is that they've sent units out despite knowing that they
> weren't fit to be used. This shows a remarkable disregard for  customers,
> among whom will be people who absolutely rely on GPS navigation to go about
> their daily lives including travelling independently for, to and from work.
> I well remember how frustrating it was to discover that the Braille Note
> Touch I'd bought through ATW was hampering rather than enabling me to do my
> job at a time when I was facing the threat and then the reality of
> redundancy.
>> Ian Macrae
>>
>> ian.macrae1 at sky.com
>>
>>
>>
>>> On 30 Nov 2017, at 14.47, Kerry Fielding <littlemisslovely1973 at me.com>
> wrote:
>>> So,  I've called HW support.  It seems there's a big problem. They are
> currently working with Canada on it and hope to resolve the problem soon.
> They are taking down the names and numbers of everyone who is experiencing
> the problem and are going to call them back with the fix when they have it.
> I did point out that this fix better be within the next 30 days because if
> it wasn't then how were we supposed to send them back if we weren't
> satisfied.  What an absolute joke.
>>>
>>> So, if you're having the problem call them and add yourself to the
> everygrowing list of disgruntled people out there.  You might at least get
> something done about it.
>>>
>>> Kerry
>>>
>>>
>>> On 30/11/2017 14.35, Jackie Brown wrote:
>> 0was Hi Kerry
>> 0was
>> 0was I think from memory that it was a British voice, but it was
> incredibly distorted.  Martin said he had it on some outdoor mode, but I
> could hardly make out what she was saying it was so bad.  Martin said there
> is going to be a big update in January because it can't currently accept
> postcodes.  I'm afraid I get very tired of access companies bringing out
> stuff before they should, we really shouldn't have to put up with that.
>> 0was
>> 0was Anyway, for all those who have ordered one, I hope it works out.
>> 0was
>> 0was Kind regards,
>> 0was
>> 0was Jackie Brown
>> 0was Email: ,j;ackieannbrown62 at gmail.com 0was Check out my website:
>> www.thebrownsplace.info Follow me on Twitter:
>> 0was @thebrownsplace Skype name: thejackmate 0was 0was 0was
>> -----Original Message----- 0was From: Bcab
>> [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of Kerry 0was
>> Fielding 0was Sent: 30 November 2017 14.26 0was To: BCAB Discussion
>> List <bcab at lists.bcab.org.uk> 0was Subject: Re: [BCAB] Victor Trek
>> Here But Initial Results 0was Disappointing 0was 0was Hi Jackie.
>> 0was
>> 0was
>> 0was Well, I'm intrigued to know why you weren't impressed.  Do you happen
> to know whether the speech he had was American or English? All i can think
> is that either the wrong maps are installed or it thinks I'm in the US or
> North America at least.  It certainly seems to think so for the radio
> stations anyway.  My friend who got hers today is experiencing exactly the
> same problem.  All I'll say is they have 30 days to sort it or it's going
> back which will be extremely disappointing as my hubby was putting some to
> it for my Christmas present.
>> 0was
>> 0was
>> 0was Kerry
>> 0was
>> 0was
>> 0was On 30/11/2017 13.59, Jackie Brown wrote:
>>>>> Hi Kerry
>>>>>
>>>>> I wasn't impressed when I saw Martin Roberts' Victor Reader Trek
>>>>> last weekend during our TechABreak weekend in Crewe.  I didn't
>>>>> want one anyway, but it just felt like a Victor Reader Stream with
>>>>> the Breeze bolted on.  Perhaps that isn't being fair, but it just
>>>>> didn't float my boat at all, and I am a VRS lover.  It amuses me
>>>>> sometimes when these products emerge, with the caveat that we have
>>>>> to wait a couple of months to receive the next instalment.  I
>>>>> wonder how a sighted person would feel when buying a car, only to
>>>>> be told that brake lights or petrol cap will be added later?
>>>>> (smile.)
>>>>>
>>>>> Kind regards,
>>>>>
>>>>> Jackie Brown
>>>>> Email: ,j;ackieannbrown62 at gmail.com Check out my website:
>>>>> www.thebrownsplace.info Follow me on Twitter:
>>>>> @thebrownsplace Skype name: thejackmate
>>>>>
>>>>>
>>>>> -----Original Message-----
>>>>> From: Bcab [mailto:bcab-bounces at lists.bcab.org.uk] On Behalf Of
>>>>> Kerry Fielding
>>>>> Sent: 30 November 2017 13.49
>>>>> To: BCAB <bcab at lists.bcab.org.uk>
>>>>> Subject: [BCAB] Victor Trek Here But Initial Results Disappointing
>>>>>
>>>>> HI folks.
>>>>>
>>>>> So, my Trek arrived at around 10.45 this morning and I have to say
> initial results aren't going favourably but I'm hoping it's just teething
> problems.
>>>>>
>>>>> Firstly, when I opened up my Trek box I discovered that the
> weatherproof case was not there, although the wrist strap was, some good it
> does me. On phoning HW Europe it seems that no one has a case as they
> weren't delivered. Apparently we have to wait until January when the cases
> will just appear in the post at no extra cost to us.  I should think not.
> So, no taking the Trek out in adverse weather conditions for us lot then.
> Not sure how that's supposed to work in the winter in the North of England
> or anywhere in the UK for that matter.
>>>>> However, as currently my Trek can only tell me what direction I'm
> headed in and at what speed, I guess I won't be using the GPS function
> anyway. It took over an hour to obtain GPS information and then when it did
> it told me absolutely nothing of any use. Pressing 6 simply tells me "next
> intersection unavailable".
>>>>> Fabulous haha.  i also know I'm not the only one experiencing these
> problems.
>>>>> I currently only have English US TTS on my system also and there
> doesn't seem to be an English UK available.  It's also telling me when I go
> to the radio stations section, it's English North America.  So, whether the
> problem is that it thinks I'm in the USA and therefore is struggling I have
> no idea.  So, right now i have a glorified book reader that I paid double
> the amount for.  Let's hope HW Europe tech support get this resolved ASAP.
>>>>> Kerry
>>>>>
>>>>> --
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