[BCAB] Accessibility of financial websites and services

Claire Potter claire.potter99 at gmail.com
Tue Mar 27 19:26:37 BST 2018


Well I'm not saying it's bad or limited, but even Natwest themselves state what you can and can't do in the app, live chat is something which only works on the website, enabling a cardreader, reading bank statements, and there are probably other things as well. . 

Sent from my iPhone SE 

> On 27 Mar 2018, at 19:09, Steve Nutt <steve at comproom.co.uk> wrote:
> 
> Fair enough.  I haven't found anything you can't do yet.
> 
> All the best
> 
> Steve
> 
> -----Original Message-----
> From: Claire Potter <claire.potter99 at gmail.com> 
> Sent: 27 March 2018 17:27
> To: BCAB Discussion List <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Accessibility of financial websites and services
> 
> hi Steve, I have done, and the app is quite nice, but there are quite a few things you can do only on the website and not the app. 
> 
> Sent from my iPhone SE 
> 
>> On 27 Mar 2018, at 17:22, Steve Nutt <steve at comproom.co.uk> wrote:
>> 
>> Hi Claire,
>> 
>> Download the Natwest app to your iPhone, it is much nicer than using it on the web.
>> 
>> Oh and you can log in with your fingerprint.
>> 
>> All the best
>> 
>> Steve
>> 
>> -----Original Message-----
>> From: Claire Potter <claire.potter99 at gmail.com>
>> Sent: 27 March 2018 17:02
>> To: BCAB Discussion List <bcab at lists.bcab.org.uk>
>> Subject: Re: [BCAB] Accessibility of financial websites and services
>> 
>>                Hi Jackie, I’m not sure if it is relevant for this, but I find that the Natwest website is not that accessable with Voiceover on the Iphone in Safari, but with NVDA on the PC it works better.
>> 
>> Warm regards, Claire Potter.
>> follow my blog:
>> www.potterspagesightsupport.wordpress.com
>> 
>>> On 27/03/2018 16:48, Jackie Brown wrote:
>>> Hi All
>>> 
>>> Could anyone who has been having difficulties in accessing websites 
>>> of companies providing financial products or services, (banks, 
>>> building societies etc,) please Email me at jackie.brown at bcab.org.uk 
>>> Our reason for requesting this information from members and 
>>> subscribers is that we have been contacted by a researcher from BBC 
>>> Radio 4's Moneybox programme who may develop an item on it.  Should 
>>> they decide to thoroughly research such an item, we would like to be 
>>> in a more well informed position to provide them with an up-to-date contribution."
>>> 
>>> Any information you could supply would be very much appreciated.
>>> 
>>> Kind regards,
>>> 
>>> Jackie Brown
>>> BCAB Chair
>>> 
>>> 
>>> 
>> 
>> 
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> 
> 
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