[BCAB] OffCom and RNIB?
e.davie139 at btinternet.com
Thu Jun 6 21:12:35 BST 2019
Your first step is to invoke BT's Complaints procedure.
On 06/06/2019 20:54, Alan Booth via Bcab wrote:
> Hi Listers
> I know that a number of RNIB Officers are on this list so this is directed
> to them.
> I am having tremendous difficulty with BT attempting to provide a reliable
> telephone and broadband service which has been going on for over 5 months.
> I have contacted OffCom about this appalling service but other than an
> acknowledgement letter they haven't communicated with me at all.
> Is there anyone who works for the RNIB that might be able to advise me how I
> can escalate my current position please as I am unable to make telephone
> calls during the day between Monday and Friday and this has been going on
> since January of this year? During the day I cannot call to make doctors'
> appointments, ring for a taxi, or keep in touch with family and friends as
> well as not being able to receive and send emails or get on the internet.
> Many thanks
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