[BCAB] OffCom and RNIB?

Jackie Brown jackieannbrown62 at gmail.com
Fri Jun 7 09:39:20 BST 2019

Hi Alan

I know this will doubtless open another can of worms, but you would be
better off moving away from BT and choosing a provider like Zen Internet.
We've been with them for almost two years, and they have given us great,
affordable service with local people at the end of the phone if you need
them.  They also come top regularly in Which? Broadband suppliers.

Kind regards,

Jackie Brown
Email: jackieannbrown62 at gmail.com

-----Original Message-----
From: Alan Booth via Bcab <bcab at lists.bcab.org.uk> 
Sent: 06 June 2019 20:54
To: bcab at lists.bcab.org.uk
Cc: Alan Booth <a.t.booth at btinternet.com>
Subject: [BCAB] OffCom and RNIB?

Hi Listers

I know that a number of RNIB Officers are on this list so this is directed
to them.

I am having tremendous difficulty with BT attempting to provide a reliable
telephone and broadband service which has been going on for over 5 months.
I have contacted OffCom about this appalling service but other than an
acknowledgement letter they haven't communicated with me at all.  

Is there anyone who works for the RNIB that might be able to advise me how I
can escalate my current position please as I am unable to make telephone
calls during the day between Monday and Friday and this has been going on
since January of this year?  During the day I cannot call to make doctors'
appointments, ring for a taxi, or keep in touch with family and friends as
well as not being able to receive and send emails or get on the internet.

Many thanks


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