[BCAB] Upgrading the orbit reader software

Ibrahim Gucukoglu igucukoglu at hotmail.com
Sat Mar 9 11:28:59 GMT 2019


HI Everyone.

As a former RNIB employee and someone who has spent a good deal of time with this unit, I'd like to offer some perspective.
Firstly, RNIB is a commercial partner and distributor for the Orbit Reader and as far as I know, doesn't have any oversight, authority or other means apart from feedback and consultation regarding the features, functions and capabilities of the unit.
Secondly, just as Windows is the dominant operating system amongst blind/low vision users and indeed on most of the computers used today, developers will ensure that most people can use their products to the full on the most commonly used systems, however there will be those who choose to use alternatives to Windows such as Mac, just as people choose to use Android over iOS.  I could give you half a dozen examples of apps, services and products that differ in functionality across these platforms. Taking an example,  the Focus from Freedom Scientific can only be updated with a Windows PC.
Thirdly, the update process on the Orbit can be done without installing any software or drivers on a computer, so all you need is access to a PC, your workplace, college, even your local library should be able to grant you access to a screen reader equipped and capable PC.
I can appreciate this isn't going to solve everyone's problems, however if anyone is really struggling to update their Orbit devices, you should call the technology for life team through the helpline and they will find a solution.

All the best, Ibrahim.
-----Original Message-----
From: Michael Cassidy via Bcab <bcab at lists.bcab.org.uk> 
Sent: 09 March 2019 11:11
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Cc: Michael Cassidy <mike.cassidy at ntlworld.com>
Subject: Re: [BCAB] Upgrading the orbit reader software

Hi all.

The upgrade procedure should be amenable to all, not just to pc users. Much wiser to be able to copy the upgrade file to the Orbit. They’re going to have to look at this pronto.

Mike

> On 9 Mar 2019, at 11:07, <henry at henryandangela.co.uk> <henry at henryandangela.co.uk> wrote:
> 
> 
> Hi Eleanor
> Normally, a product has to be purchased before accessing the instructions?  If there are limitations on a product then surely these should have been highlighted during the sales process?
> Best wishes
> Henry
> 
> 
> 
> -----Original Message-----
> From: Eleanor Martha Burke <eleanormarthaburke at gmail.com>
> Sent: 09 March 2019 10:37
> To: BCAB Discussion List <bcab at lists.bcab.org.uk>
> Subject: Re: [BCAB] Upgrading the orbit reader software
> 
> I take your point Andy,  but legally the argument would be that it was written in the instruction booklet. without side tracking what are the updates hoping to achieve?
> 
> https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.j
> ustgiving.com%2FEleanor-Burke-Aniridia&data=02%7C01%7C%7Cf051f859c
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> bDTp0YoeNxc%3D&reserved=0
> 
>> On 9 Mar 2019, at 10:32, Andy Collins via Bcab <bcab at lists.bcab.org.uk> wrote:
>> 
>> Eleanor – I consider that just to be a loophole! It doesn’t make it acceptable, and it doesn’t alter the attitude of his reply. For the are N I B to bring a product to market in this way, without openly at knowledge in the limitation, or indicating a plan to rectify it, is not to my mind at all acceptable. And then to almost dismiss the upgrades in an offhand way as not being very important, implies a careless and offhand dismissive attitude in my opinion.
>> Andy Collins
>> 
>> Sent from my iPhone
>> 
>>> On 9 Mar 2019, at 9:46 am, Eleanor Martha Burke <eleanormarthaburke at gmail.com> wrote:
>>> 
>>> but surely in Paul's defence, if that is written in the instruction manual, then you should have read that. if the product was sold with upgrades only in windows, then nobody was misled if that is written in the instruction manual. you would then have had the right to return the machine as unsuitable.
>>> 
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>>> 
>>>> On 9 Mar 2019, at 09:43, Andy Collins via Bcab <bcab at lists.bcab.org.uk> wrote:
>>>> 
>>>> Paul Porter’s messages alarming! How can that even be considered acceptable when selling a device that comes with upgrades available but only to those with Windows machines! This is mis-selling! And it’s on the RNIB‘s shoulders to do something about it so that we’re all on a level playing field! Paul I’m sorry but you can’t get away with this, it is not acceptable and it’s just another example of RNIB‘s arrogance! To try and make it acceptable by saying upgrades are usually only minor is an absolute insult to the customer. I’m writing this as a strong message because it’s how I feel, and RNIB deserves all the bashing it gets because this is all too regularly it’s attitude to its customers!
>>>> Andy Collins
>>>> 
>>>> 
>>>> Sent from my iPhone
>>>> 
>>>>> On 9 Mar 2019, at 8:52 am, Life in Six Dots <hello at lifeinsixdots.com> wrote:
>>>>> 
>>>>> Hi all,
>>>>> 
>>>>> I have the same problem. I'm thinking about installing Windows 10 via BootCamp so I can perform the update as I occasionally experience random pins either popping up when they shouldn't or not popping up when they should. It's minor but does frustrate me at times.
>>>>> 
>>>>> Best regards, Paul
>>>>> 
>>>>> On 08/03/2019, 22:20, "James Gallagher" <James at DeafBlind.com> wrote:
>>>>> 
>>>>> Hi I’m in the same situation as you are i am a Mac user have no window computers whatsoever unable to upgrade my orbit to the new update.
>>>>> 
>>>>> Was quite surprised at this as well Andy Yours James
>>>>> 
>>>>> Sent from my iPhone
>>>>> 
>>>>>> On 8 Mar 2019, at 22:17, Paul Porter <Paul.Porter at rnib.org.uk> wrote:
>>>>>> 
>>>>>> Hi Andy
>>>>>> 
>>>>>> You can only upgrade using Windows at the moment.
>>>>>> 
>>>>>> The upgrade procedure is outlined in the user manual.
>>>>>> 
>>>>>> Updates tend to be pretty minor.
>>>>>> 
>>>>>> Regards
>>>>>> 
>>>>>> Paul
>>>>>> 
>>>>>> Paul Porter
>>>>>> RNIB Digital Transformation Manager
>>>>>> Mob: 07540 706051Sent from my iPhone
>>>>>> 
>>>>>> On 8 Mar 2019, at 22:01, Andy Collins via Bcab <bcab at lists.bcab.org.uk<mailto:bcab at lists.bcab.org.uk>> wrote:
>>>>>> 
>>>>>> I understand there is a software version upgrade for the Braille orbit reader, but all my research points to the requirements of a PC running Windows, whereas I only have access to a Mac! I can’t see how a Windows only machine upgrade would be acceptable, so if somebody could direct me as to where to look to download the upgrade onto a Mac I’ll be grateful; unless of course it is windows only, in which case I would feel extremely annoyed having not had this pointed out to me at the point of purchase.
>>>>>> Andy Collins
>>>>>> 
>>>>>> 
>>>>>> Sent from my iPhone
>>>>>> 
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