[BCAB] Upgrading the orbit reader software

Ibrahim Gucukoglu igucukoglu at hotmail.com
Sat Mar 9 12:24:03 GMT 2019


Hi Norman

There is extensive documentation both on the Orbit Reader itself and on the Orbit Research and RNIB websites, however you can download firmware updates from www.orbitresearch.com.  You wil need a Windows computer and the Orbit Reader USB cable.

All the best, Ibrahim.

-----Original Message-----
From: Norman Waddington via Bcab <bcab at lists.bcab.org.uk> 
Sent: 09 March 2019 12:19
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Cc: normanwaddington504 at btinternet.com
Subject: Re: [BCAB] Upgrading the orbit reader software

Hi,

This is the first I have heard of updates to the Orbit Reader. Surely as a customer I should have been informed after purchasing it and where to get the update from?

Norman.

-----Original Message-----
From: Life in Six Dots <hello at lifeinsixdots.com> 
Sent: 09 March 2019 10:23
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Upgrading the orbit reader software

Hi Claire,

The orbit has to be connected to a PC to perform the upgrade. It would have been easier and cross-platform compatible if the firmware could have been installed by the SD card.

Best regards, Paul

On 09/03/2019, 10:12, "claire amoroso" <kenmarekestrel at hotmail.com> wrote:

    Can someone please explain why an upgrade can only be made on a Windows machine? Surely if it's an file it can just be copied over? 
    Thanks 
    Claire 
    
    Le 9 mars 2019 à 10:44, Andy Collins via Bcab <bcab at lists.bcab.org.uk> a écrit :
    
    Paul Porter’s messages alarming! How can that even be considered acceptable when selling a device that comes with upgrades available but only to those with Windows machines! This is mis-selling! And it’s on the RNIB‘s shoulders to do something about it so that we’re all on a level playing field! Paul I’m sorry but you can’t get away with this, it is not acceptable and it’s just another example of RNIB‘s arrogance! To try and make it acceptable by saying upgrades are usually only minor is an absolute insult to the customer. I’m writing this as a strong message because it’s how I feel, and RNIB deserves all the bashing it gets because this is all too regularly it’s attitude to its customers!
    Andy Collins
    
    
    Sent from my iPhone
    
    > On 9 Mar 2019, at 8:52 am, Life in Six Dots <hello at lifeinsixdots.com> wrote:
    > 
    > Hi all,
    > 
    > I have the same problem. I'm thinking about installing Windows 10 via BootCamp so I can perform the update as I occasionally experience random pins either popping up when they shouldn't or not popping up when they should. It's minor but does frustrate me at times.
    > 
    > Best regards, Paul
    > 
    > On 08/03/2019, 22:20, "James Gallagher" <James at DeafBlind.com> wrote:
    > 
    >  Hi I’m in the same situation as you are i am a Mac user have no window computers whatsoever unable to upgrade my orbit to the new update.
    > 
    >  Was quite surprised at this as well Andy
    >  Yours
    >  James
    > 
    >  Sent from my iPhone
    > 
    >> On 8 Mar 2019, at 22:17, Paul Porter <Paul.Porter at rnib.org.uk> wrote:
    >> 
    >> Hi Andy
    >> 
    >> You can only upgrade using Windows at the moment.
    >> 
    >> The upgrade procedure is outlined in the user manual.
    >> 
    >> Updates tend to be pretty minor.
    >> 
    >> Regards
    >> 
    >> Paul
    >> 
    >> Paul Porter
    >> RNIB Digital Transformation Manager
    >> Mob: 07540 706051Sent from my iPhone
    >> 
    >> On 8 Mar 2019, at 22:01, Andy Collins via Bcab <bcab at lists.bcab.org.uk<mailto:bcab at lists.bcab.org.uk>> wrote:
    >> 
    >> I understand there is a software version upgrade for the Braille orbit reader, but all my research points to the requirements of a PC running Windows, whereas I only have access to a Mac! I can’t see how a Windows only machine upgrade would be acceptable, so if somebody could direct me as to where to look to download the upgrade onto a Mac I’ll be grateful; unless of course it is windows only, in which case I would feel extremely annoyed having not had this pointed out to me at the point of purchase.
    >> Andy Collins
    >> 
    >> 
    >> Sent from my iPhone
    >> 
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