[BCAB] Upgrading the orbit reader software

henry at henryandangela.co.uk henry at henryandangela.co.uk
Sat Mar 9 16:33:46 GMT 2019


Hi Steve
The point is that, it appears,  RNIB did not inform customers that this device could only be upgraded on a windows PC, and therefore may hav influenced their purchase of the Orbit.  
Best wishes
Henry

-----Original Message-----
From: Steve Nutt <steve at comproom.co.uk> 
Sent: 09 March 2019 16:08
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Upgrading the orbit reader software

Hi Andy,

Please be realistic though.  You can't upgrade any Braille device with an Android or iPhone for example.  Should RNIB be pushing developers to allow upgrading from those devices?  Of course not.  In the end, it's up to the manufacturer, not RNIB, as to what they provide in the way of upgradability.

All the best

Steve

-----Original Message-----
From: Andy Collins via Bcab <bcab at lists.bcab.org.uk>
Sent: 09 March 2019 14:17
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Cc: Andy Collins <chitchat121 at icloud.com>
Subject: Re: [BCAB] Upgrading the orbit reader software

It’s fascinating which people on here choose to miss the fundamental points: the RNIB brought this to market. I’m not making any points of law, I’m talking about what kind of organisation they are and the people they serve. I believe they have a responsibility to disclose this limitation of ability to upgrade; and they also have a responsibility to bring pressure to bear ensuring that upgrades would become available to non-Windows users.
We’re not all like some of the people on this list who have their homes stuffed with alternative technologies just in case one doesn’t work, and we don’t all have access to somebody else’s PC be it a friend or a community college et cetera. The bottom line in my opinion is the RNIB have got this wrong and should hold their hands up and do whatever they can to correct it. That isn’t just ranting, it’s my experience with the situation that doesn’t provide equality to all customers. There will always be some people who complain for the sake of it, I’m not one of those, but if we don’t speak up when we think one of the organisations that is after all a charity that is intended to serve our community, is doing so in less than a fair and equal way, then how would anything change for the better?
Andy Collins

Sent from my iPhone

> On 9 Mar 2019, at 1:39 pm, Graham Page <gpage.it at gmail.com> wrote:
> 
> Hi all. I think I agree with Steve here. Before moaning too much on lists here, try contacting the RNIB Technology for life team and see if they can help.
> They could send round a computer volunteer to help with a laptop. They could get you to send the unit back to upgrade it. I certainly don’t think you can expect a refund and I would be surprised if there are many people who have no access to a pc.
> Cheers
> Graham
> 
> Sent from my iPhone
> 
>> On 9 Mar 2019, at 12:02, Steve Nutt <steve at comproom.co.uk> wrote:
>> 
>> Hi Terry,
>> 
>> They probably would offer a refund based on that, but it's not fair to be confrontational and blaming RNIB about something which was not developed by them.
>> 
>> Again, Braille Me has the same problem, it can currently only be upgraded using Windows.  Buyer beware!
>> 
>> All the best
>> 
>> Steve
>> 
>> -----Original Message-----
>> From: Terry Clasper via Bcab <bcab at lists.bcab.org.uk>
>> Sent: 09 March 2019 10:51
>> To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
>> Cc: Terry Clasper <terry.clasper at btinternet.com>
>> Subject: Re: [BCAB] Upgrading the orbit reader software
>> 
>> Andy.
>> I totally agree,
>> 1, when the RNIB brought the product to market in the UK they should have made it perfectly clear that the machine was only upgradable via a Windows Operating System, , assuming they had no influence in the creation and cross compatibility of the machines platform.
>> Second, the RNIB as an organisation representing the needs of UK Visually Impaired people, should put pressure on the developers of the product to ensure that, no matter your access device, Windows PC, Mac, iPhone etc, the machine should have a user based upgrade method.
>> 
>> Finally It's my view, for what it's worth, that the RNIB should unconditionally offer people there money back if they bought one of these things on the understanding that they could upgrade it, but, assuming the publicity material didn’t make it clear, they cannot because they  don't have a windows computer.
>> 
>> In this day and age, of multiple operating systems this situation is to me totally ridiculous.
>> .
>> 
>> 
>> -----Original Message-----
>> From: Andy Collins via Bcab <bcab at lists.bcab.org.uk>
>> Sent: 09 March 2019 09:44
>> To: BCAB Discussion List <bcab at lists.bcab.org.uk>
>> Cc: Andy Collins <chitchat121 at icloud.com>
>> Subject: Re: [BCAB] Upgrading the orbit reader software
>> 
>> Paul Porter’s messages alarming! How can that even be considered acceptable when selling a device that comes with upgrades available but only to those with Windows machines! This is mis-selling! And it’s on the RNIB‘s shoulders to do something about it so that we’re all on a level playing field! Paul I’m sorry but you can’t get away with this, it is not acceptable and it’s just another example of RNIB‘s arrogance! To try and make it acceptable by saying upgrades are usually only minor is an absolute insult to the customer. I’m writing this as a strong message because it’s how I feel, and RNIB deserves all the bashing it gets because this is all too regularly it’s attitude to its customers!
>> Andy Collins
>> 
>> 
>> Sent from my iPhone
>> 
>>> On 9 Mar 2019, at 8:52 am, Life in Six Dots <hello at lifeinsixdots.com> wrote:
>>> 
>>> Hi all,
>>> 
>>> I have the same problem. I'm thinking about installing Windows 10 via BootCamp so I can perform the update as I occasionally experience random pins either popping up when they shouldn't or not popping up when they should. It's minor but does frustrate me at times.
>>> 
>>> Best regards, Paul
>>> 
>>> On 08/03/2019, 22:20, "James Gallagher" <James at DeafBlind.com> wrote:
>>> 
>>> Hi I’m in the same situation as you are i am a Mac user have no window computers whatsoever unable to upgrade my orbit to the new update.
>>> 
>>> Was quite surprised at this as well Andy Yours James
>>> 
>>> Sent from my iPhone
>>> 
>>>> On 8 Mar 2019, at 22:17, Paul Porter <Paul.Porter at rnib.org.uk> wrote:
>>>> 
>>>> Hi Andy
>>>> 
>>>> You can only upgrade using Windows at the moment.
>>>> 
>>>> The upgrade procedure is outlined in the user manual.
>>>> 
>>>> Updates tend to be pretty minor.
>>>> 
>>>> Regards
>>>> 
>>>> Paul
>>>> 
>>>> Paul Porter
>>>> RNIB Digital Transformation Manager
>>>> Mob: 07540 706051Sent from my iPhone
>>>> 
>>>> On 8 Mar 2019, at 22:01, Andy Collins via Bcab <bcab at lists.bcab.org.uk<mailto:bcab at lists.bcab.org.uk>> wrote:
>>>> 
>>>> I understand there is a software version upgrade for the Braille orbit reader, but all my research points to the requirements of a PC running Windows, whereas I only have access to a Mac! I can’t see how a Windows only machine upgrade would be acceptable, so if somebody could direct me as to where to look to download the upgrade onto a Mac I’ll be grateful; unless of course it is windows only, in which case I would feel extremely annoyed having not had this pointed out to me at the point of purchase.
>>>> Andy Collins
>>>> 
>>>> 
>>>> Sent from my iPhone
>>>> 
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