[BCAB] Upgrading the orbit reader software

Steve Nutt steve at comproom.co.uk
Sat Mar 9 16:46:38 GMT 2019


Yes, if they ask.  But I'm just saying you can't anticipate every question.

And to address Ian's point, if you are not tech savvy, then you're probably not going to be into upgrading firmware, without guidance.

All the best

Steve

-----Original Message-----
From: henry at henryandangela.co.uk <henry at henryandangela.co.uk> 
Sent: 09 March 2019 16:29
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Upgrading the orbit reader software


Hi Steve
Why not give customers good impartial advice, some customers may rely upon your expertise for  advice-didn't this use to be called customer service?
Best wishes
Henry



-----Original Message-----
From: Steve Nutt <steve at comproom.co.uk> 
Sent: 09 March 2019 16:05
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Upgrading the orbit reader software

But isn't the onus on the customer to do their research?  We don't want to be spoon feeding people.

If I sell you a Braille Me for example, should I say, do you have an Apple computer?  Do you have an iPhone? Android?  By the way, you can't upgrade using those devices?  Of course not, you should research yourself as to whether the product is suitable for your needs.

All the best

Steve

-----Original Message-----
From: henry at henryandangela.co.uk <henry at henryandangela.co.uk> 
Sent: 09 March 2019 13:05
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Upgrading the orbit reader software


Hi Steve
What about customer service? i.e. where the seller advises the customer of the pros and cons prior to purchased? In this case it could be a newly blind person relying upon advice from the RNIB.
Best wishes
Henry



-----Original Message-----
From: Steve Nutt <steve at comproom.co.uk> 
Sent: 09 March 2019 12:04
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Upgrading the orbit reader software

Henry,

This is not true any more.  The instructions are freely downloadable from RNIB.  If you don't do your research, well you know the rest.

All the best

Steve

-----Original Message-----
From: henry at henryandangela.co.uk <henry at henryandangela.co.uk> 
Sent: 09 March 2019 11:07
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Upgrading the orbit reader software


Hi Eleanor
Normally, a product has to be purchased before accessing the instructions?  If there are limitations on a product then surely these should have been highlighted during the sales process?
Best wishes
Henry



-----Original Message-----
From: Eleanor Martha Burke <eleanormarthaburke at gmail.com>
Sent: 09 March 2019 10:37
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Upgrading the orbit reader software

I take your point Andy,  but legally the argument would be that it was written in the instruction booklet. without side tracking what are the updates hoping to achieve?

http://www.justgiving.com/Eleanor-Burke-Aniridia

> On 9 Mar 2019, at 10:32, Andy Collins via Bcab <bcab at lists.bcab.org.uk> wrote:
> 
> Eleanor – I consider that just to be a loophole! It doesn’t make it acceptable, and it doesn’t alter the attitude of his reply. For the are N I B to bring a product to market in this way, without openly at knowledge in the limitation, or indicating a plan to rectify it, is not to my mind at all acceptable. And then to almost dismiss the upgrades in an offhand way as not being very important, implies a careless and offhand dismissive attitude in my opinion.
> Andy Collins
> 
> Sent from my iPhone
> 
>> On 9 Mar 2019, at 9:46 am, Eleanor Martha Burke <eleanormarthaburke at gmail.com> wrote:
>> 
>> but surely in Paul's defence, if that is written in the instruction manual, then you should have read that. if the product was sold with upgrades only in windows, then nobody was misled if that is written in the instruction manual. you would then have had the right to return the machine as unsuitable.
>> 
>> http://www.justgiving.com/Eleanor-Burke-Aniridia Link
>> 
>> 
>>> On 9 Mar 2019, at 09:43, Andy Collins via Bcab <bcab at lists.bcab.org.uk> wrote:
>>> 
>>> Paul Porter’s messages alarming! How can that even be considered acceptable when selling a device that comes with upgrades available but only to those with Windows machines! This is mis-selling! And it’s on the RNIB‘s shoulders to do something about it so that we’re all on a level playing field! Paul I’m sorry but you can’t get away with this, it is not acceptable and it’s just another example of RNIB‘s arrogance! To try and make it acceptable by saying upgrades are usually only minor is an absolute insult to the customer. I’m writing this as a strong message because it’s how I feel, and RNIB deserves all the bashing it gets because this is all too regularly it’s attitude to its customers!
>>> Andy Collins
>>> 
>>> 
>>> Sent from my iPhone
>>> 
>>>> On 9 Mar 2019, at 8:52 am, Life in Six Dots <hello at lifeinsixdots.com> wrote:
>>>> 
>>>> Hi all,
>>>> 
>>>> I have the same problem. I'm thinking about installing Windows 10 via BootCamp so I can perform the update as I occasionally experience random pins either popping up when they shouldn't or not popping up when they should. It's minor but does frustrate me at times.
>>>> 
>>>> Best regards, Paul
>>>> 
>>>> On 08/03/2019, 22:20, "James Gallagher" <James at DeafBlind.com> wrote:
>>>> 
>>>> Hi I’m in the same situation as you are i am a Mac user have no window computers whatsoever unable to upgrade my orbit to the new update.
>>>> 
>>>> Was quite surprised at this as well Andy Yours James
>>>> 
>>>> Sent from my iPhone
>>>> 
>>>>> On 8 Mar 2019, at 22:17, Paul Porter <Paul.Porter at rnib.org.uk> wrote:
>>>>> 
>>>>> Hi Andy
>>>>> 
>>>>> You can only upgrade using Windows at the moment.
>>>>> 
>>>>> The upgrade procedure is outlined in the user manual.
>>>>> 
>>>>> Updates tend to be pretty minor.
>>>>> 
>>>>> Regards
>>>>> 
>>>>> Paul
>>>>> 
>>>>> Paul Porter
>>>>> RNIB Digital Transformation Manager
>>>>> Mob: 07540 706051Sent from my iPhone
>>>>> 
>>>>> On 8 Mar 2019, at 22:01, Andy Collins via Bcab <bcab at lists.bcab.org.uk<mailto:bcab at lists.bcab.org.uk>> wrote:
>>>>> 
>>>>> I understand there is a software version upgrade for the Braille orbit reader, but all my research points to the requirements of a PC running Windows, whereas I only have access to a Mac! I can’t see how a Windows only machine upgrade would be acceptable, so if somebody could direct me as to where to look to download the upgrade onto a Mac I’ll be grateful; unless of course it is windows only, in which case I would feel extremely annoyed having not had this pointed out to me at the point of purchase.
>>>>> Andy Collins
>>>>> 
>>>>> 
>>>>> Sent from my iPhone
>>>>> 
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