[BCAB] Connecting Google to Sonos
jackieannbrown62 at gmail.com
Wed Oct 2 14:50:10 BST 2019
Ever since it became possible to add Google to the Sonos system, either by
the speaker integration or from an actual Google device, I have never
managed it. I can connect Alexa and have no issues when she is the chosen
service on the integrated speakers, or by using an Echo or Dot.
Following discussion on this list today, I decided to give it another go.
First of all, I tried adding the Google service on one of the integrated
speakers, and got to the point where I tried to log into my Sonos account.
When I entered my Email and password credentials, I received the same
message I've got before: 'Oops, we're having trouble connecting to Sonos at
the moment. Please try in a few minutes. If you continue to have problems,
contact Customer Care'. I next went to my Google Home app, and found the
Connect To Sonos button that Steve referred to. It takes you to the Sonos
log-in page where I got exactly the same message that I received when going
through the Sonos app.
I then decided to contact Sonos Customer Care, and went through this with a
lovely chap over the phone. He asked me to send him a diagnostic report
which came back fine with no issues. He then suggested I reboot my router
which I did. I'm still getting the same message each time I try to log into
the page in order to link up my Google Home.
Does anyone have any other suggestions, or have come across this issue? As
previously stated, I have no issue linking Alexa, but I've never been able
to link Google either through the Sonos1 or using a Google Home device.
I've even tried using a different password but still get exactly the same
message instead of the usual 'You've entered the wrong password, please try
again' type message.
Thanks for any suggestions.
Email: jackieannbrown62 at gmail.com
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