[BCAB] Connecting Google to Sonos

Jackie Brown jackieannbrown62 at gmail.com
Thu Oct 3 10:20:27 BST 2019


Hi Steve

You can, but the result is exactly the same!

Kind regards,

Jackie Brown
Email: jackieannbrown62 at gmail.com

-----Original Message-----
From: Steve Nutt <steve at comproom.co.uk> 
Sent: 03 October 2019 09:52
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Connecting Google to Sonos

Hi Adrian,

Unfortunately, I don't think there is.

But you can do it in the Google Home app, rather than the Sonos app.

All the best

Steve

-----Original Message-----
From: Adrian Picton via Bcab <bcab at lists.bcab.org.uk>
Sent: 02 October 2019 18:25
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Cc: Adrian Picton <adrian.picton at yahoo.co.uk>
Subject: Re: [BCAB] Connecting Google to Sonos

Hi Jackie,
I’ve had exactly the same problem with the Oops message connecting Sonos to IFTTT and with Alexa. I tried rebooting my router as suggested in a Sonos Community post to no avail. However I solved it with Alexa by using Alexa.amazon.co.uk instead of the Alexa app so if there’s a way of doing it on the web with Google Home I’d try that.
Adrian.


Sent from Yahoo Mail for iPhone


On Wednesday, October 2, 2019, 2:50 pm, Jackie Brown <jackieannbrown62 at gmail.com> wrote:

Ever since it became possible to add Google to the Sonos system, either by the speaker integration or from an actual Google device, I have never managed it.  I can connect Alexa and have no issues when she is the chosen service on the integrated speakers, or by using an Echo or Dot.

Following discussion on this list today, I decided to give it another go.
First of all, I tried adding the Google service on one of the integrated speakers, and got to the point where I tried to log into my Sonos account.
When I entered my Email and password credentials, I received the same message I've got before: 'Oops, we're having trouble connecting to Sonos at the moment.  Please try in a few minutes.  If you continue to have problems, contact Customer Care'.  I next went to my Google Home app, and found the Connect To Sonos button that Steve referred to.  It takes you to the Sonos log-in page where I got exactly the same message that I received when going through the Sonos app.

I then decided to contact Sonos Customer Care, and went through this with a lovely chap over the phone.  He asked me to send him a diagnostic report which came back fine with no issues.  He then suggested I reboot my router which I did.  I'm still getting the same message each time I try to log into the page in order to link up my Google Home.

Does anyone have any other suggestions, or have come across this issue?  As previously stated, I have no issue linking Alexa, but I've never been able to link Google either through the Sonos1 or using a Google Home device.
I've even tried using a different password but still get exactly the same message instead of the usual 'You've entered the wrong password, please try again' type message.

Thanks for any suggestions.

Kind regards,

Jackie Brown
Email: jackieannbrown62 at gmail.com



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