[BCAB] Struggling to sign in to Santander

Barry Hill barry.hill3 at sky.com
Thu Oct 17 13:41:57 BST 2019


I know they are currently/just been working on the site and the app, so
things will have changed.  I hope it's not for the worse.  Do you know how
the app is?

Cheers

B


-----Original Message-----
From: Richard Bartholomew <richard at barthouse.org> 
Sent: Thursday, October 17, 2019 1:06 PM
To: 'BCAB Discussion List' <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Struggling to sign in to Santander

Hi,

I was about to say no, absolutely no problem with the site at all
until...signed in ok but when it came to paying a bill, it never accepted my
OTP code and just seemed to go round in circles!

Needs further investigation without locking me out of the account!

Cheers
Richard Bartholomew


-----Original Message-----
From: Barry Hill <barry.hill3 at sky.com>
Sent: 17 October 2019 12:45
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Subject: [BCAB] Struggling to sign in to Santander

Hi all

 

Is anyone else struggling to sign in to Santander on-line banking?  I've
tried Jaws 19 and the latest NVDA on Chrome.  There is a Quality Survey
alert that I can't get to and I think it is stopping Jaws and NVDA from
announcing the field for the passwords.  Even struggling through regardless
results in an error that isn't read out either.  

 

Cheers

 

Barry

 

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