[BCAB] Problems With Tesco App With IOS 13

Iain Lackie iainlackie at gmail.com
Sat Oct 19 21:14:54 BST 2019


I would be surprised if screen size was the isssue here. I've just had a look again to see if anything has changed and all the buttons are speaking and showing on the Braille display.

Iain

On 19 Oct 2019, at 8:39 pm, Caroline Ford <caroline at ford82.plus.com> wrote:

Yes Iain, I'm using the latest version of the Tesco app and IOS 13.1.3.  I wonder whether screen size could have something to do with it.  I've reported the problem through the Tesco app so will just have to wait and see if they take any notice.

Caroline.

-----Original Message-----
From: Iain Lackie <iainlackie at gmail.com> 
Sent: 18 October 2019 21:52
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Subject: Re: [BCAB] Problems With Tesco App With IOS 13

I am not seeing this with iOS13 latest version. I don’t know if it makes any difference but i am using an iphone XR. Are you using the latest version of the Tesco app. There was an update two days ago Iain

On 18 Oct 2019, at 9:42 pm, Caroline Ford <caroline at ford82.plus.com> wrote:


I usually just rely on my favourites too, Andy, but there are occasions when it can be useful to browse.  It does seem odd that the same version of the app works so much better on IOS 12 than on 13, but my experience with IOS 13 has not been particularly positive to date.  I was hoping upgrading to IOS 13.1.3 might solve some of the problems I've been having with 13.1.2, this one included, but it doesn't seem to have made any difference.

Caroline.

-----Original Message-----
From: Andy Collins via Bcab <bcab at lists.bcab.org.uk>
Sent: 18 October 2019 20:55
To: BCAB Discussion List <bcab at lists.bcab.org.uk>
Cc: Andy Collins <chitchat121 at icloud.com>
Subject: Re: [BCAB] Problems With Tesco App With IOS 13

Caroline – all I can do is confirm I am having exactly the same experience under 13.1.3 on my iPhone 8. I don’t usually shop that way, because most of what I want is already in my favourites, so I can’t pinpoint exactly when it became a problem, and whether it is actually a result of a Tesco app update?
Andy Collins

Sent from my iPhone

On 18 Oct 2019, at 8:10 pm, Caroline Ford <caroline at ford82.plus.com> wrote:

Hi,

I sometimes use the Tesco app on my iPhone SE.  Under IOS 12 it worked 
very well, but now I've unfortunately upgraded to IOS 13.1.3, I'm 
experiencing a major problem.  On the home screen, if I select Browse 
All Groceries, I would expect to be able to move through various 
categories, such as frozen food, household, etc, but all I'm presented 
with now is a screen full of unlabelled buttons.

I've checked with someone else, also using an iPhone SE, who is still 
running IOS 12 and who is on the same version of the Tesco app as me 
(released a couple of days ago) and they do not have this problem.

Does anyone have any suggestions about what we can do?  I have sent a 
message to Tesco through the app, but I wonder whether anyone knows of 
a way to target the people who need to be aware of this more directly.
In all other respects, such as moving through favourites, the app 
still seems to work well, but it's just browsing which has now become 
a bit of a lottery as it's not possible to know which section you've 
landed on until you double-click on it, only to find that the name of 
the section then appears at the top of the screen, but all the 
sub-sections underneath it are unlabelled buttons again.

Thanks,

Caroline.
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